Comcast Business

Name: Comcast Business
Rating: 4.4 (29157 reviews)
Author: Comcast Cable Communications

Business

Only for iPhone

Free

29K Ratings
Ages

4+
Years
Category

Business
Developer

Comcast Cable Communications
Language

EN
English
Size

83.8
MB

iPhone

AVAILABLE TO COMCAST BUSINESS CUSTOMERS Access your Comcast Business account anytime and anywhere with the Comcast Business App—an innovative, all-in-one tool designed with your business in mind. With streamlined navigation and an intuitive layout, the Comcast Business App makes it easier than ever to manage your account on the go, right from your mobile device. With the Comcast Business App, you can: • Manage your account details • View upcoming service appointments • Pay your bill, view past invoices, and manage your payment methods • Enroll in Auto Pay and Paperless Billing • Manage WiFi networks, hotspots, and more • Set up notifications for billing and service requests • Stay up-to-date on your service status • View your TV channel lineup • Forward calls to your home, mobile phone, or colleagues with Call Forwarding • Troubleshoot technical issues in a few easy steps • Access Comcast Business Support These features are available to Business Internet, Business TV, Business Voice, Business Voice Mobility, Business VoiceEdge™, and/or Business VoiceEdge Select™ customers and will vary depending on your services. Comcast Business Voice Mobility, Business VoiceEdge®, and Business VoiceEdge Select™ customers can also: • Easily host a conference call for up to 50 participants (Business VoiceEdge® customers only) • View recent calls, listen to and manage voicemail, and customize greetings • Make outgoing calls through the app to display your business phone number on caller IDs • Quickly transfer calls to colleagues or third parties • Forward calls to your home, mobile phone, or colleagues with Call Forwarding • Quickly move active calls to your Be Anywhere devices and desk phones • Select the phones that will ring on inbound calls by managing Be Anywhere devices • Easily manage security settings These features will vary depending on your services. You can submit feedback to CBMA_Feedback@comcast.com

Ratings & Reviews

4.4

out of 5

29K Ratings

App Issues
02/15/2018

Maillet97
This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.

Developer Response
Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to digital_mobile_development@comcast.com so that we may help you directly? Thank you for your patience in this matter.
App Issues
02/15/2018

Maillet97

This app has been great for me and being on the go! With the latest update, I can no longer get notifications. Now I never know when I have new voice mail?! I have to go in the app and see if I have voicemail. This is taking up my time to stop what doing every 20 to 30 minutes to check. When before I would simply get a notification pop on my phone. PLEASE fix this....*Thank you for responding to my review! That goes along away and Comcast spent a lot of time trying to help me resolve my issue. I did end up getting a new phone and spent a great deal of time at Apple. With all that had been done. I still can’t get notifications? It is only seems to be an issue with my phone?! Maybe something happened to it when I did the update. It works fine on others who have the same phone as me. Hopefully your next update will be soon and this issue will go away for me.
Developer Response 02/09/2018
Hello, Maillet97! We confirmed that notifications are working within our latest version and the issue could possible be tied to your account. Would you please reach out to digital_mobile_development@comcast.com so that we may help you directly? Thank you for your patience in this matter.
2 yrs of issues. Comcast doesn’t care.
Apr 11

agwalck
I’ve written reviews, I’ve emailed Comcast, I’ve called Comcast. Nothing. Frustrating. 1. Badges on iPhone do not show up on the app, to tell you missed a call or that there’s a voicemail. You have to open the app constantly to find out. How is that efficient comcast?? 2. When someone calls your business line, your phone displays the callers number only. You don’t know it’s a call from a business customer, or from Comcast UNTIL you answer the call. Then if it’s from your Comcast #, you hear “to answer press any key”, or something like that. You have no clue if it’s a spam call to your cell phone or a business call through Comcast. All this technology and were stuff with this horrible system. Why can’t the business app system show a specific number as caller idea so we can save it in our phone, as “Comcast Business Call” or something. You have the technology, Comcast!! We will not be renewing with Comcast. We’re tired dealing with this. Once Comcast gets your business they make zero effort to improve their services. They just keep billing you higher and higher each year while services suffer. And don’t get me started on their monopoly in PA. And what’s with us getting a new sales rep every 2 months?? It always feels like we’re being scammed because a new rep reaches out 5-6 times a year and claims to be our new rep, and you literally forget who your last one was. Crazy.

Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.
2 yrs of issues. Comcast doesn’t care.
Apr 11

agwalck

I’ve written reviews, I’ve emailed Comcast, I’ve called Comcast. Nothing. Frustrating. 1. Badges on iPhone do not show up on the app, to tell you missed a call or that there’s a voicemail. You have to open the app constantly to find out. How is that efficient comcast?? 2. When someone calls your business line, your phone displays the callers number only. You don’t know it’s a call from a business customer, or from Comcast UNTIL you answer the call. Then if it’s from your Comcast #, you hear “to answer press any key”, or something like that. You have no clue if it’s a spam call to your cell phone or a business call through Comcast. All this technology and were stuff with this horrible system. Why can’t the business app system show a specific number as caller idea so we can save it in our phone, as “Comcast Business Call” or something. You have the technology, Comcast!! We will not be renewing with Comcast. We’re tired dealing with this. Once Comcast gets your business they make zero effort to improve their services. They just keep billing you higher and higher each year while services suffer. And don’t get me started on their monopoly in PA. And what’s with us getting a new sales rep every 2 months?? It always feels like we’re being scammed because a new rep reaches out 5-6 times a year and claims to be our new rep, and you literally forget who your last one was. Crazy.
Developer Response 03/22/2023
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.
The utmost deceitful app and company I have ever seen
03/11/2021

Lucy11218
The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.

Developer Response
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.
The utmost deceitful app and company I have ever seen
03/11/2021

Lucy11218

The app here is a fraud because you cannot make and receive calls from the application the feature just simply does not exist and Comcast and the advertisements in the pictures in this App Store show that you are able to make and receive phone calls and manage your phone features from the application which is all of fraud and a lie and it this point is false advertisement don’t get me started on Comcast other issues but for this particular issue this is going to be the reason why we cancel the phone portion I am so disgusted with this app at this time we’ve been fighting with customer service all day. While they sit there and tell us you can answer calls and make calls from the app you can do all of these things from the app just like it says I find that to be an extreme lie because you simply cannot the section of the application to do that does not exist. You think I’m ignorant to you I’m not ignorant you people are extremely ignorant to think that all of this is legal cell people of service and tell them they have features that they don’t have the app simply does not offer the developer up to be ashamed of them self for putting together an application with such lies and deceit and fake reviews stating that they can make and receive calls and how intuitive it is that’s all a farce and it’s all a giant lie.
Developer Response 03/15/2021
Hi, thank you for reaching out. We’re sorry to hear that you’re experiencing an issue with the app. Please contact us at CBMA_feedback@comcast.com with details related to the issue so we can work toward a solution.
Doesn’t ring on mobile phone, can’t call as if at the office
07/04/2018

awsic06
Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).

Developer Response
Hello AfterHoursTech -- Regarding Issue #1, tap BeAnywhere and add your mobile phone (or any phone you choose) to your BeAnywhere phone group. Save the new phone and highlight it to select it as the phone to ring by tapping 'Save Phones.' Inbound calls will ring on the phone you selected. Regarding Issue #2, use the dial pad to enter the phone number you wish to call and tap the green phone icon. On the next screen, select any phone from your BeAnywhere phone group for the call to be placed from. If you have questions, feel free to contact businessappfeedback@comcast.com
Doesn’t ring on mobile phone, can’t call as if at the office
07/04/2018

awsic06

Issue #1: Installed the app because I’m the “after hours” and “emergency” tech for my company. I have the app running in the background of my phone. When I get a call and my phone is in standby mode I only get a txt notification “ding” and a pop up showing the incoming call ID; exactly like how a new text message comes to my phone then my phone goes back to standby (screen off). The incoming call isn’t actually ringing my phone. Not a good setup for an after hours / emergency contact. Better off simply using “forward always”.Issue #2: Making an outbound call to a client using “Main Line” (to make the call look like it originated from my office) results in the app trying, trying then failing. It simply stops and dumps me back at the main screen. No outbound call is made. <Edit>: this part may have been resolved by enabling Work Remote / Be Anywhere and enabling my mobile device in the icon or by enabling Click to Dial (not really sure what that feature is yet).
Developer Response 08/24/2018
Hello AfterHoursTech -- Regarding Issue #1, tap BeAnywhere and add your mobile phone (or any phone you choose) to your BeAnywhere phone group. Save the new phone and highlight it to select it as the phone to ring by tapping 'Save Phones.' Inbound calls will ring on the phone you selected. Regarding Issue #2, use the dial pad to enter the phone number you wish to call and tap the green phone icon. On the next screen, select any phone from your BeAnywhere phone group for the call to be placed from. If you have questions, feel free to contact businessappfeedback@comcast.com

In this latest update, we’ve made some enhancements and minor bug fixes to improve your overall app experience.

Version 5.16.5

Dec 11

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts
- Diagnostics