As a medically retired former state employee, I kept the same insurance through cobra and then as my secondary insurance to Medicare, but it was getting increasingly more expensive so I went to the meeting and listen to the advantage care plans that they had for us that state negotiate deals with for the retirees. I met with the people from another well-known plan because I have two autoimmune disorders and I take some expensive medication and my gut just told me to go with Humana Medicare advantage and prescription drug plan.. I am happy to report that I’m not only very pleased so far with the services and how quickly they approve things, etc. but I’ve never been one to get on medical portal or this or that but they’re online application is very easy to navigate and if you have a question somebody’s right there to answer if you don’t understand what you’re reading . If you’re looking at different companies, I would definitely look at Humana and if you’ve never used an online app to be able to track things like your prescription isn’t missing that then I would highly suggest and recommend this one.

I like being able to access what I can on my Humana app but it needs a way to have them contact you by your preference. They call me constantly and I don't know how to get them to stop. I would much prefer that they email or text me if they need to tell me something. Most of the time they want to tell me to order my prescriptions through Centerwell pharmacy who also calls me and tells me the same darn thing.

About 40 minutes wasted after logging in with this app crashing repeatedly when I tried to connect to Chat, deleted it and re-loaded from Apple, got a weird opening message, logged in with Face ID then got a long popup user agreement that wobbled all over the page. It said I had to approve before signing in even though I had signed in but couldn’t get past this document. Tried many times to fully load the doc expecting an “Approve” box somewhere. Nope. The doc never full loaded. “2025” was the only thing on the last loaded page and all I could do was go back to the login page and try again. And again. And again. The overall experience is that one of the biggest companies in the country is too cheap to pay professionals to build an app so an employee who was assigned the task got their not-too-tech-savvy high school junior to do this one for an internship credit. I’ve been with Humana a long time and I think they’re good health insurance. A poorly made app can be corrected and would be very helpful. Hope they read their reviews and get it done soon.

Went to the HUMANA app today and told me I needed to update to continue. Hit the update button it just keeps spinning won’t even let me get out of it. A few months ago got noticed that HUMANA is not available at one of the hospitals we have used in the past . After five hours of phone calls with HUMANA was finally able to get the correct information into my account. One of the things holding it up was Primary Dr who we had with them for the last 20 years and even printed on HUMANA ID card could not be found in their system. Seems like any improvement they make on their app is only for their benefit. Actually never had any problems with HUMANA until 2025.I’ve talked with a few friends and it seems like everyone of them have some kind of problem with their insurance this year.