QuickBooks Workforce 4+

With one of the latest updates - I’m not sure if it was a TSheets update or a QuickBooks update - The mobile version of the time tracking system required that my employees select a customer when tracking their time. We are very small company and only have one employee who is tracking his time and therefore, we do not need time tracking at that detailed level. I chatted with Kelsey T. today to ask how I can remove that required field. She explained why the field is required and what needed to be done to “un-require” it. When I asked her what I needed to do, she went ahead and did it for me. It seemed to be an easy fix on her end as it only took a minute and I appreciated her doing it, saving me time. Kelsey is not the first customer support person I have chatted with from T – sheets. I have probably talked to three or four people and every single one of them provided the best customer service I have ever experienced. I’m giving Kelsey extra kudos today because she shares my love of dogs and congratulated me on good news that I received about my dog while we were chatting. Thank you Kelsey for helping me today and thank you TSheets for being so awesome.

Hi!
Thank you so much for your review! It's great to hear Kelsey and the rest of the customer experience team provided you amazing service :D If you love dogs, you should see our fun-dogs Slack channel. It's a daily update of the world's cutest and cuddliest puppies <3 It definitely brightens all of our days around here! We hope your day is as awesome as watching a momma dog teach her pup to walk down stairs <3
- TSheets Team

I’m currently reviewing other time tracking apps to replace this one. With just under $40 every month for two people to track time, it’s not worth it. I feel ripped off every time I see that transaction go through. Sure logging in on a computer usually works just fine, however the mobile app does not work at all. Which is my preferred method. Being able to clock in right when the job starts to clocking out right when it ends seems like a feature a time tracking app would provide. My mobile app shows I’ve been clocked into a job for months. Months! I deleted the mobile app, I’m afraid if I try to “fix” it that my actual real time tracked will get messed up. Many months later, I have a new client, I grab my phone to clock in upon arrival. I quickly remembered I deleted the app but couldn’t remember exactly why so I redownloaded the mobile app. Logged back in to discover, I’m still clocked into that job mentioned above. Unreal. I still can’t use it. So frustrating. And the reports section should be easy and convenient. It’s not. When you pull a timesheet that needs to be printed or saved as a pdf, the report doesn’t provide the calculation of the total hours. That’s like the main thing it should do! So I have to insert text on my pdf with the total hours or hand write the total hours. If you use the notes section, which I do, you can’t actually see your notes until you create a pdf. But once you do that, you can’t see the total hours worked. What a joke.

Hi there, Jamie. We really appreciate you bringing this issue to our attention. It's our goal to ensure everyone gets the most out of the app and staying clocked into a job for months is not normal behavior. Please email qbcares@intuit.com so we can gather some details and further investigate this for you. Be sure to include a copy of this review so we know it's you. Hope to hear from you soon. -Myshka, The QuickBooks Team

clocked out, noticed literally nothing turned off. tried to contact customer support (who was very nice to be fair), had to give them my email, problem, and name like three different times before i could do anything. then the rep asked for a ‘company identifier’ which i could not find at all. tried to go back to my chat with the customer support staff and it just wasn’t there anymore. the app is still running in the background (despite me closing the app entirely through my phone) and when i go to my lock screen it’s still counting up minutes on the display that appeared there.

I just want to know what’s happening, did i screw up my time card? do i need to tell my boss i broke it? am i going to get paid? is my battery going to be passively drained by this app until i delete it? why can’t i use the app to find information WHILE im trying to use it to talk to customer support? why did i need to provide the same information repeatedly?

it seems like yall have a great customer support staff, but between the redundancy and inability to solve my problem i’m honestly just disappointed my first experience with this app had to play out like it did (Again though, no fault on the representative I spoke to, i’m quite happy with how they tried to handle it up until i couldn’t access the chat between us in the app)

Hello, Someone. Are you also having similar issues on the website? (https://workforce.intuit.com/app/payroll-employee-portal-ui/ius/sign-in). We recommend trying these troubleshooting steps to resolve common issues (https://tinyurl.com/54v5v8pm). Email us at QBCares@Intuit.com for further assistance. Hope this helps. -Myshka