Thankfully the issue I reported below has been fixed, and the app now allows me to manually log my BP and workouts. The latest update has removed the ability to log progress check-ins which is where I would log my BP and physical activity. There is a card for it just like for fitness device use or program completion, but no “blue button” to actually enter. Please fix this, as I now have no access to my history or ability track.

I’ve been using this app for several years through my employer to get points for steps and other tracking. There’s been a lag in the past for my info from Apple to be pulled in but I knew this and would typically log in a few times a week to refresh and make sure everything was there. In the last couple of months though, I have tried refreshing DAILY and still can’t get my info to pull over consistently. I’ve used the “sync now” option within the general FAQ. I’ve pulled down on the fitness page to refresh there. I’ve stopped sharing info from Apple health and then reshared. I’ve had to start deleting this app altogether and reinstalling to get my data to sync up… not really ideal. Not having my points recognizes means I don’t get the bonus payout from my employer. So if I want that, I don’t have a choice but to go through all these steps to get this app to sync. Please fix it. I’ve read many other reviews with similar complaints.

Despite all the “improvements,” every time I use this app something doesn’t work. Today I attempted to complete a health assessment, which involves some amount of work to take blood pressure and look up & enter test result numbers such as cholesterol, etc., and answering many questions. At 87% complete, I reached a page that requires acknowledgement that data could be shared with BCBS, but there was NO way to progress past this point, with the Next button greyed out and nothing else on screen to acknowledge, so had to exit and so it would seem that all info entered is now lost. But I can’t verify that because now the app can’t communicate with its server (“Something went wrong” error). Also, before starting on the health assessment I noticed that no daily data collection has occurred for over 2 months! The data is in Apple’s Health app, I don’t see why there’s no way to force a refresh from there to here. This is making me stressed. Best way to control that and be healthier is to stop trying to use this garbage app!

The support is useless. Wrong place to go for any issues. They can’t solve anything and just transfer you to somewhere that no one picks up or responds. Just sit on hold blankly in purgatory. The real issue, which caused my call is you get close to a reward they suddenly increase the amount of points to redeem it. Also, the programs you complete don’t always provide the points they claim to provide. You have to chase them down and usually they can’t find the proof you did it. System has no accountability so just screenshot your progress and when you complete stuff. Otherwise you get told “too bad”. This app/program may be complete waste of time and even worse you spend a lot time to accrue points only to see them become unusable and in my case they just bait and switch the value for the time you spent to earn them.