This app is super user friendly. The design of the app is very easy to navigate through. It eliminates the hassle of trying to figure out where to go, what to do & how to do it. The format readily defines your search function. It features; All apptmt’s on the app plus the ability to cancel or reschedule, you can pre-register prior to your Apptmt, view bills and pay them as well. In addition, you can send health related messages to your provider and you get timely responses and much more. This has helped me manage my health and my time and I feel more connected with my doctor. The app is a time saver for our doctors as well. It’s a mutual goal to free up time and position our doctors to efficiently optimize their time for patient care.

Just stay away from Aurora doctors! I promise you, they do not care one bit about you. They must be coached to get in and out of appointments as fast as possible. Every Aurora doctor I have seen comes flying into the office, sits down, asks me to tell them what’s going on, gives me room for one sentence, cuts in, diagnoses without any kind of exam or test, prescribes something, and sends me on my way. Every single visit with every single doctor. If they do end up wanting a sample or something then make sure you are on top of reaching out once the results are in. They won’t remember to go back and review the results. You will end up suffering for days waiting on them to finally get back to you. When they do, do not expect any kind of apology or sympathy. They are taught not to admit fault. You will be told, even if you have the results in front of you and can read them clear as day, that the results really didn’t show much but if you are still having symptoms the doctor will prescribe something. LIARS!!! I LOATHE liars!!! They will absolutely lie to you. I have caught their doctors in lies multiple times. The Aurora doctors are not to be trusted! Please switch to another system. These people almost killed me. I’m not exaggerating. Please.

This app is an interesting tool to help to me manage my health. However, in my experience, receiving test results via this application is a mixed bag. The good news is turnaround time between the test and getting the result is minimal. However, many times the results of the test are confusing, conflicting, or difficult to understand without the knowledge and expertise offered by a caregiver in person or on the phone to provide context and implications. The results can muddy the waters more than provide clarity and that can be troubling. A possible solution to the difficulty in understanding test results, would be to provide a clear and easily accessible statement of what is normal and then clearly identify the category that the test results fall in: normal, almost normal, nowhere near no normal, etc. However, I am extraordinarily grateful for the addition of meditations - a wonderful tool. I have used them in the past with great success, and I’m delighted to find them so easily accessible on LiveWell. Great idea. KN

Purchased a new iPhone and got locked out of my account. Although I supplied the correct password, the two forms of authentication requires I use a number sent through text message. Since I no longer have the phone number I created my account with, I have no access into getting into the app. Typically your email address is proof enough for two forms of authentication, but not for this app. It is very hard to get into your account even with proof of email. I reached out to customer support through email and the only option is to talk to customer support their support phone line. This has been miserable as I requested a call back twice this past week when calling and never got a call back to my current phone number. Today I waited over an hour on hold and received no call back. The customer support to get into your account is horrible and the support team is helpless through email. Logging in with email/pass word should be enough. My bank accounts are easier to get back into if you’re locked out than to check on my blood work through this app.