Vivid Seats | Buy Tickets 4+

First Time Buying Resell

I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I was a little nervous buying resell tickets. Especially with all the scalping and ticket scams going around but I decided to give it a try. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. In a panic I called vividseats customer service and tried to understand the situation. The lady who helped me was super polite and friendly. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). After a couple days they sent me a new ticket at no additional charge and I had no problems after that. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. Their customer service is some of the best I’ve seen. I ran into no issues getting into the concert and am extremely satisfied with vividseats.

Developer Response ,

Your experience is one of the many reasons why we exist. We strive to always provide an exceptional experience for every fan! We are glad to hear your experience was able to be turned around right in time for the show. Thank you for choosing us as your trusted ticket marketplace. We are looking forward to seeing you again soon!

Bad customer service

I sold four pga championship golf tickets on vivid seats. My original purchase of the tickets was later cancelled due to it being limited capacity. I still wanted to fulfill the sell order and was still able to do so by buying new tickets. I spoke with customer service through their chat function and made it clear I did not want to cancel the sell order. They confirmed that I could do this if I wanted to since they were just general admission tickets.

When I was about to buy new tickets, vivid seats called me and said they had cancelled my sell order. I was set to profit $851 off the sale of those four tickets, so I wasn’t happy about it. The guy on the phone said he couldn’t do anything about it and if I wanted to complain to management, I would need to send an email. I emailed management asking them to reinitiate the sale. I received no response for several days.

I then reached back out to vivid seats through their chat function to try to get them to resolve the issue. They tried telling me that I didn’t contact them and tell them I didn’t want to cancel the sale and therefore they couldn’t do anything about it. I then informed them that I had screenshots showing that I had talked to them multiple times about it and they had given me permission to still sell them. They then, went back to management to discuss again, before giving another excuse on why they couldn’t do anything about it. They made no attempt to rectify the situation.

DONT TRUST

I can’t explain how frustrated I am with my FIRST and LAST purchase on the app. In addition to the prices being more than 5/6 times more expensive than what the artist sells for. I bought Billie Eilish’s ticket in Boston to celebrate my 21st birthday, trusting in the guarantee that I would receive my ticket before the show and my dad traveled from Florida the night before JUST to help me to get in the show, but 1 hour before I still hadn’t received it. I contacted them and they said that since I bought it on the same day, it would be available 20 minutes before the show, so I went to the show and no ticket was sent, which gave me an anxiety attack that made me feel so ill. On the way, I contacted them again and it took an long time to receive answers to resolve the issue, and there were already 5 minutes left until the show. They tried to convince me to give them another 30 minutes, like, pay more than 600 dollars to miss 30 minutes of the show???? In the end, since the show had already started and I was feeling sick from all the anxiety and nervousness due the situation, they wanted to give me a “compatible” seat without even knowing the location and without knowing if it would be sent right away. I chose to leave and thanks to Vivid Seats I missed out on the very special celebration of my 21st birthday and the money for transport that was not cheap. There is no refund that can pay for the night and the moment that I lost.

Developer Response ,

Hi there! We sincerely value your experience and are genuinely sorry to hear about the situation you've encountered. We would love the opportunity to look into this further and find a resolution together. Please reach out to us via direct message on any of our social media platforms so we can get in touch!