I just used Parking Spot for the first time at BWI. It was easy to reserve a spot online. I checked into the lot by scanning the barcode on my phone. The rates were the best compared to other off-site airport lots. The drivers were nice. I’m very happy with the customer service. I needed to extend my stay and prepaid for several days. I sent a message and the person who responded kindly let me know it was no issue that I would just pay for the extra days when I exit. Due to COVID shuttles were on an on-call basis. I called and a shuttle came right away. The day I left, the attendant was extremely kind. I wish I got his name. I will definitely be using Parking Spot and their app from now on!

I arrived back home to DIA at 10pm and a large crowd of us sat outside freezing our butts off for a long time waiting for the shuttle. It was 10 degrees outside after a major snow storm. Not fun to wait in. Two males waiting beside me were cursing a lot and very unhappy which made for an awkward ride back to our cars. We watched every other shuttle company come 3-4 times in the time it took the Parking Spot driver to come by once. So perhaps all the other companies staff better for the night shift. I got to my car and it was completely snowed in and had a solid 4-6 inches of snow that had frozen solid into ice and it took me about 45 min to get my car scraped and dug out since I had no shovel handy to dig out the back end. The driver didn’t help. I didn’t tip because I was just really frustrated with the whole situation. I had been traveling for 13 hours that day and it would’ve been nice to not come home without that mess my car was in. Row A at the back of the lot where I was told to park was the least plowed/shoveled row. Nome of the other customers we dropped off had to dig out their car. My experience going to the airport at the beginning of my trip however was excellent so I averaged the good and bad and gave 3 stars. I will be traveling for business once a month now, so perhaps I will give them another chance before looking for another company to use.

The drivers, they are super friendly and help you with your bags. They also get you to the airport and back fast and safely. They are located just outside the airport it takes about 7-10 mins from the time you park to the time you get to the airport. (If you don’t hit any red lights) The price is reasonable in comparison to other competitors and parking at the airport. They also offer covered parking for a little more. Getting picked up late at night has not been pleasant, I normally arrive after midnight and have usually have to wait a long time 20-30 mins just to get picked up. A few weeks ago when I got to the airport at 3am the phones weren’t working so it took 30 mins for someone to pick up the phone. The app works great, giving you an estimate on how long it will take to get to the airport but it doesn’t show if it’s heading to departures (drop off) or the transportation (pick up) area. So, it might drop someone off then head back to the parking facility leaving you waiting till the next shuttle comes. I’m hoping that they can add something letting you know where the bus is heading to, I wouldn’t mind walking to the other side to get picked up if I can time it right. Then I wouldn’t have to wait as long. The last thing I want to say is that ALL the drivers have been nothing but great and that my car has been safe here and it’s usually here for a few days at a time.

I recently had an unsatisfactory experience with the company's parking spot service. One of the main reasons for my dissatisfaction was the lack of refund options in case my trip got canceled or if there were any unforeseen events that caused me to change the date of needing the parking service.When I initially booked the parking spot, I expected a certain level of flexibility and customer support. However, when I had to cancel my trip due to unavoidable circumstances, I was disappointed to find out that I couldn't receive a refund for the parking spot reservation. This policy felt unfair and inconvenient, as I had no control over the situation and yet had to bear the financial burden.In today's fast-paced and unpredictable world, it is essential for companies to understand that plans can change abruptly. Providing customers with the option to obtain refunds or reschedule their parking reservations would not only demonstrate empathy but also encourage customer loyalty.I believe it is important for the company to reevaluate their refund policy regarding parking spot reservations. By implementing a more customer-friendly approach, they can enhance the overall experience for their customers and build stronger relationships based on trust and flexibility.In conclusion, my experience with the company's parking spot service was unsatisfactory due to the lack of refund options in case of trip cancellations or unforeseen events. I hope the company takes this feedback into consideration and improves their policies to better accommodate their customers' changing needs.