Introducing American Well for Clinicians, the telehealth app that allows providers to conduct live video visits with patients using their iPhone or iPad.
This app allows you to:
• Make yourself available at your own discretion, and see patients only when you have time
• Easily conduct live, secure, HIPAA-compliant video visits
• See your own patient panel or expand your practice by seeing new patients
• Take clinical notes, and if appropriate, diagnose and prescribe
• Review clinical and pharmacological data
• View real-time biometrics data for patients using Apple Health
• Get paid automatically for your visits
American Well for Clinicians connects to the American Well telehealth ecosystem, comprising:
• One of the leading telehealth services in the US
• The most popular consumer telehealth app worldwide in 2014 according to App Annie
• The first telehealth service awarded accreditation by The American Telemedicine Association
• The first telehealth platform to integrate with Apple’s Health App
To start using the app with existing or new patients, your identity and credentials must be verified by the Online Care Group in order to practice. Click here to gain access: https://www.americanwell.com/telehealth-medical-group/
Currently, the Online Care Group provides medical services in all states except Alabama, Alaska, Arkansas, Louisiana and Texas and nutrition in all states except Kentucky. Behavioral health services is available in all states.
On the login page there’s no “forgot password” or similar link to click if there’s a problem logging in and no phone number listed to call for tech support. So there’s no way to seek help through the mobile app, which keeps you dependent on using another device to access the site.
I enjoy the flexibility
Dr. Bowman
I was skeptical at first, but I now realize the benefits of telemedicine. The app was somewhat confusing my first time, but now I can use it with ease. I was worried that my existing patients would ask a million question, but surprisingly things have been smooth for them.
Continuous connection issues
Mooremg
I get the circular “wait” signal when logging in with a patient waiting and the screen is frozen/locked. Only option is to restart, which I sometimes do 7-10 times before it randomly works or I get a call from NOC as to why I have not seen the patient yet. Re-install, phone restart, force quitting other apps makes no difference. Easily the most frustrating part of being a provider. Please put more priority on fixing this.
Not functional
gidget2282
This app has literally not been functional since the Converge rollout. I can see open appointment spots and legacy appointments only, but can’t see any Converge appointments, which is basically ALL of my appointments. Cant alter my calendar AT ALL because again, that’s a Converge feature. Can’t use Converge messaging, which again is basically ALL of my clients. It’s only functional with the legacy system and BARELY functional at that point
We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed
Version 12.13.100
The developer, American Well, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
