My Verizon 4+

I have been a Verizon customer since 2021. Throughout the years, I have added multiple lines for my four children. We have two iPads, and at least 4 phone lines. I have came across some issues and Verizon had succeeded in helping me with almost all issues. The one thing that does bother me is that I am a single mom who is unable to work due to lack of child care/help. However, I am a student and would like to receive a student discount. Since I have more than two lines, they say I do not qualify for the discount. This is disappointing to me as I don’t believe this is fair due to the fact that I am considered a low income household. I am in hopes that Verizon would consider a discount as I am only 33 and doing whatever it takes to be able to financially support my children and eventually cover all costs of our plan- and maybe even add a couple Apple Watches etc. Besides that, Verizon has exceeded my expectations and I hope they consider the discount on behalf of mine and my daughters future and well being.

Thank you for your time.

First and foremost, this happen when I spoke to costumer service on the chat- this first representative said I was going to be charged $97 for compensation due to the fact that the employee in the shop did not explained any surcharge or any additional fees. It's been established and it already appeared on the Verizon app. Fast-forward 1 month later, I went to see the app and it charged me a $127 fee, now, I spoke to costumer service and representative Martin who's totally unprofesional, unempathetic, and totally doesn't know what he's doing - asked me to send him the previous convos we had from the previous representative I had talked to which there was already an established price and all he needed to do is to apply the credit of this "said $97" price. Lo and behold, I went as far as saying "you guys got a backlog for previous convos, why are you asking me to do your job?" He's stubborn, rude, and unempathetic and most importantly has 0 reading comprehension skills. Representative really needs more training as this tarnishes the brand of Verizon. I will change to another subscriber as my needs are not met and I felt like I have been widely compromised. I have wasted my time chatting to representative Martin that overall, it was an EXTREMELY PAINFUL, STRESSFUL, AND DREADFUL experience. I just hope other people will not go through what I went through. If only i can give -10/5 stars, I would.

The data widget is useless. Currently tells me I have 68% remaining. Just got a text saying I have 10% remaining, which makes no sense seeing how I’m on my home WiFi (also Verizon) and have been all day. Opened the app to see if the widget just needed to refresh (which I shouldn’t have to, that’s the whole point of a widget). It didn’t change - still says 68%. I had this issue in the past when I was being charged cellular data while on WiFi. Called customer service and they couldn’t care less and didn’t know what I was talking about. They just told me to turn off cellular data on my phone. I explained that I pay to have cellular when not on WiFi and that I should be able to keep it on without worry of being charged while on WiFi. They didn’t understand. Getting tired to dealing with this and being charged overage when never being off WiFi.

One time my text/email alert said I was over my limit (when I couldn’t have been) so I called and they said they no idea what I was taking about. I wasn’t charged charged so they were correct. I tried explaining that something is wrong with their system and offered to send screenshots of the notifications I received. They didn’t understand what I was trying to say nor did they know what a widget was.

Verizon customer service has always been trash but it has truly found a new bottom.