ReSound Smart

Name: ReSound Smart
Rating: 2.8 (210 reviews)
Author: ReSound

Medical

Free

210 Ratings
Ages

4+
Years
Category

Medical
Developer

ReSound
Language

EN
+ 37 More
Size

267
MB

The ReSound Smart™ app is compatible with the following hearing aids: • ReSound LiNX2™ • ReSound LiNX™ • ReSound LiNX TS™ • ReSound ENZO2™ • ReSound ENZO™ • ReSound UpSmart™ The ReSound Smart app lets you control your hearing aids directly from your mobile device. You can change programs, and make simple or more advanced sound adjustments and save them as favorites. The app helps you learn what you can do and how to do it. It can even help you find your hearing aids if you lose them. Notes: Please contact your local ReSound representative for product and feature availability in your market. We recommend that the hearing aids run the latest software version. If in doubt, please contact your hearing care professional. Use the ReSound Smart app to: • Adjust volume settings on your hearing aids • Mute your hearing aids • Adjust volume of your optionally acquired ReSound streaming accessories • Adjust speech focus as well as noise and wind-noise levels with Sound Enhancer (feature availability depends on your hearing aid model and the fitting by your hearing care professional) • Change manual and streamer programs • Edit and personalize program names • Adjust treble, middle and bass tones to your preferences • Save your preferred settings as a Favorite – you can even tag to a location • Help locate lost or misplaced hearing aids • Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator. Select Nature Sounds (feature availability depends on your hearing aid model and the fitting by your hearing care professional) For more information please visit https://www.resound.com/hearing-aids/apps/smart or the support website via the link in the app store.

Ratings & Reviews

2.8

out of 5

210 Ratings

iPhone 16
Feb 17

Gottalovecheese3
Changing from 1 star to 3 since this app is all over frosting as it is but I got it connected to my iPhone 16 finally. Prior to this phone you had to connect to the app then the phone. Now you connect via phone settings/accessibility FIRST then go into the app to finish. Took waiting on hold with resound app support for 25 minutes to trouble shoot that. Truly should have tried it on my own but I’ve always know that won’t work so I didn’t. Silly me. Save yourself some time and frustration. Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem

Developer Response
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
iPhone 16
Feb 17

Gottalovecheese3

Changing from 1 star to 3 since this app is all over frosting as it is but I got it connected to my iPhone 16 finally. Prior to this phone you had to connect to the app then the phone. Now you connect via phone settings/accessibility FIRST then go into the app to finish. Took waiting on hold with resound app support for 25 minutes to trouble shoot that. Truly should have tried it on my own but I’ve always know that won’t work so I didn’t. Silly me. Save yourself some time and frustration. Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem
Developer Response Feb 18
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Enhancement request
08/05/2023

Respond to Reviews!
7/8/23 While we lost a lot of functionality and ease of use going from the Resound app to the “Smart” app, since this is where we are, I have a request. We have two hearing aids. Sometimes we need two different profiles running in the different sides. For example, you’re driving in a car with the windows down. You have wind noise in your left ear, which you need to filter out, but on your right is your spouse, and you need the right side profile set for speech. We can’t do that today. So, our choice is between blocking wind noise and hearing our spouse. My request is to be able to select separate profiles, other than just volume, for each ear. I see no reason that can’t be done. Clearly you can communicate with each of them individually. I’d appreciate a response from the developers.

Developer Response
Hey, thank you for your feedback, it’s really appreciated. Unfortunately, this is not currently possible, we will pass this on to the R&D team as a proposal for future development.
Enhancement request
08/05/2023

Respond to Reviews!

7/8/23 While we lost a lot of functionality and ease of use going from the Resound app to the “Smart” app, since this is where we are, I have a request. We have two hearing aids. Sometimes we need two different profiles running in the different sides. For example, you’re driving in a car with the windows down. You have wind noise in your left ear, which you need to filter out, but on your right is your spouse, and you need the right side profile set for speech. We can’t do that today. So, our choice is between blocking wind noise and hearing our spouse. My request is to be able to select separate profiles, other than just volume, for each ear. I see no reason that can’t be done. Clearly you can communicate with each of them individually. I’d appreciate a response from the developers.
Developer Response 08/09/2023
Hey, thank you for your feedback, it’s really appreciated. Unfortunately, this is not currently possible, we will pass this on to the R&D team as a proposal for future development.
No longer streams to iPhone
08/04/2022

sapphire 73
Before getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid. Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!

Developer Response
Hey Sapphire, thank you for this feedback. Please update to iOS 15.6, which should resolve all your issues. If this is not the case, please perform a quick clean of your iOS device. Take ALL steps in this specific order, even if you’ve done some or all of them before:1) delete app, 2) unpair hearing aids under Settings > Accessibility > Hearing Devices > ‘forget this device’, 3) turn phone off/on, 4) install ‘new’ app, 5) re-pair hearing aids under Settings > Accessibility > Hearing Devices, 6) Open app and follow instructions to complete connection. Please email us at resoundappsupport@gnresound.com if you have any further concerns.
No longer streams to iPhone
08/04/2022

sapphire 73

Before getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid. Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!
Developer Response 08/07/2022
Hey Sapphire, thank you for this feedback. Please update to iOS 15.6, which should resolve all your issues. If this is not the case, please perform a quick clean of your iOS device. Take ALL steps in this specific order, even if you’ve done some or all of them before:1) delete app, 2) unpair hearing aids under Settings > Accessibility > Hearing Devices > ‘forget this device’, 3) turn phone off/on, 4) install ‘new’ app, 5) re-pair hearing aids under Settings > Accessibility > Hearing Devices, 6) Open app and follow instructions to complete connection. Please email us at resoundappsupport@gnresound.com if you have any further concerns.
Updated review
07/12/2022

Tckgator
Update 2. Had to change to 5 stars on the Developers communication and action. Reviewed many apps and NEVER had such positive experiences. Even though I had solved my issues they provided advice in the event I had problems with future updates. Can’t say enough about their concerns about my experience. Updated review. After “Forgetting this device“ in setting and a hard reboot of my iPhone I paired them again and the app finally recognized my hearing aids. The features seem to work just like the previous version. I’ve been using this app for 7 years and NEVER had a problem. Now either can’t find or finds one. I finally got both recognized and it wanted me to go to settings to pair them. They ALREADY paired but the app would continue to tell me go to settings. Won’t connect like I said useless. Please fix!!!!

Developer Response
Hey Tckgator, thank you for the update and your kind words. We are very happy we were able to help you. Happy listening!
Updated review
07/12/2022

Tckgator

Update 2. Had to change to 5 stars on the Developers communication and action. Reviewed many apps and NEVER had such positive experiences. Even though I had solved my issues they provided advice in the event I had problems with future updates. Can’t say enough about their concerns about my experience. Updated review. After “Forgetting this device“ in setting and a hard reboot of my iPhone I paired them again and the app finally recognized my hearing aids. The features seem to work just like the previous version. I’ve been using this app for 7 years and NEVER had a problem. Now either can’t find or finds one. I finally got both recognized and it wanted me to go to settings to pair them. They ALREADY paired but the app would continue to tell me go to settings. Won’t connect like I said useless. Please fix!!!!
Developer Response 07/17/2022
Hey Tckgator, thank you for the update and your kind words. We are very happy we were able to help you. Happy listening!