Everything has been working great over the last 11 months until I switched to the new phone this week. Bluetooth does not see the two hearing aids. I have tried turning off my phone, turning off my Bluetooth, checking to make sure that I have the current App for Signia app, repaying my two hearing aids and have the same issue. Bluetooth does not find my two hearing aids but Signia App sees both hearing aids. Any suggestions. My wife thinks that hearing aid software is outdated and is causing the issue. If that is the case, how do you update hearing aid software. Also, Tele-Care does not work and this was set up 11 months ago when hearing aids were purchased. I can use a little help as to next steps.

Doesn’t matter how good the app may be IF THE DEVICES IT SUPPORTS DOES NOT WORK!! Horrid hearing devices! Waiting on the 3rd set in 2 months!! First set lasted EXACTLY 7 days!! I kept getting weird clicking in right device and then it clicks off! Left ear I can set at 15, max volume, and can only hear a very faint sound! Went back in, Tech said that he couldn’t hear anything when he connected left ear device to computer. Checked charge, all ok. Said it needed to be reconnected to BlueTooth, deleted and reinstalled Signia app. Handed back to me as “Fixed”. For about 2 minutes, worked fine and then the clicking started, both devices turned off! Devices cleaned, changed tubes. Changed the speakers. Again connected to computer. Installed both devices, NOTHING! Gave me 2 devices from “back room” and said he called Ins Co and was approved for replacements, rush & 2 day delivery. That was over a week ago! Left device doesn’t work, AGAIN! Right side clicks off and on! Changing insurance to one that does not offer Signia devices so I can get a pair that actually work!!Update: cancelled replacement devices, BACKORDER 2-3 months! Went to actual Audiologist/ENT. New devices before EOY! Informed, SIGNIA Devices are least reliable on market! So who cares if your support app works??

App lacks functionality like restarting the app or the hearing aids via the App.Also, it changes the hearing situation on it’s own. Say you feel you’re hearing something best on the Universal setting, but the app will change it back to the Stroll setting on it’s own with only a quick beep that gets lost in the sound.Also, a test pattern should be added so that you can test each hearing aid to make sure each side is receiving and transmitting audio to you.Another needed feature is to be able to run a diagnostic. The batteries will show 90% up until you’re at 0%. Last night the app showed 80%, yet here I sit this morning with a dead battery and no batteries on hand. The app should have a diagnostic for the user to tap the battery on screen and have it get an updated battery level. The static battery level has mostly only ever displayed 90% (on brand new batteries even!), or 80%.I’ve seen 60% once. When the hearing aid batteries are completely dead, it shows that it can’t connect to WiFi. It acts like it’s trying to connect continuously, which makes me wonder what it’s doing to my phone’s battery. When my phone keeps searching for WiFi, it drains the battery fast, what’s the app doing to the battery? It looks like it’s trying to connect continuously.For the money paid for the hearing aids, the functionality of the app seems a little too basic.

The app does not provide any meaningful control of the hearing aids or any fine tuning of the experience. All you get is a volume control that you cannot save and the illusion of directional control. Need ability to fine tune frequencies in real world situations, instead I have to go to office, request possible changes, leave, test and come back. Without real control of my hearing settings, the app and hearing aids are less than useful. How do you get to fine tune noisy situations without being in the noisy situation and adjusting the settings? This ability is available on OTC hearing aids but not these. I guess I should return and purchase a brand that would allow the customer to control what they need. Open up control to allow for true adjustment of frequency and fine tuning. I can’t hear the person next to me, but I can crank the volume for all frequencies? How is this useful? High pitched sounds need to adjust sometimes but I need to go to the office hundreds of times to try to get it right?