Starry Internet

Name: Starry Internet
Rating: 4.4 (2863 reviews)
Author: Starry, Inc.

Utilities

Free · Designed for iPad

2.9K Ratings
Ages

4+
Years
Category

Utilities
Developer

Starry, Inc.
Language

EN
+ 1 More
Size

44.4
MB

The Starry app is your pocket guide to your Starry Internet account and a remote control for all of the advanced features included with your Starry Router home WiFi hub. The app brings the information you need most front and center, including your internet and WiFi network performance, your billing information, and access to our around-the-clock support. The Starry app is the best way to manage your Starry Internet subscription and access all of the advanced features that come with your Starry Router. Download it today and take Happy Interneting with you wherever you go.

Ratings & Reviews

4.4

out of 5

2.9K Ratings

Lied about placement and ease of installation
06/10/2022

Aazzssfkcdksk
From 1* - 4*Honestly, they are the cheapest option in town, they seem to have good service response so far, and the internet is quick and stable. Plus equipment and installation is free, no activation fee, and no contact. 1* off for the previous issue:When I called Starry they said it came in on 5G and all I would need to do is plug it into the power outlet in any room I wanted. I ordered it and then set up the installation figuring it would just be them making sure they got the wifi set up. NOPE. When the installer came, they needed access to my main phone lines and could only put it in a specific room. And wouldn’t set it up to use in even 2 rooms. This goes against EVERYTHING they told me on the phone. I verified multiple times when I called that I was 5G, just a power plug. Not at all. I needed this because I have a NAS that is too loud to have in the same room as our bed. Since it’s a 2 room house, it has to be one room or the other, and since we just moved in, we weren’t sure which room we would be staying in. I guess we don’t have a choice now.

Developer Response
Hello,We're sorry to hear about your experience. We have a few ways to get the set-up you're looking for. Our support team is here to help 24/7. Feel free to reach out to support@starry.com or (888) 231-9403 anytime for assistance.Thank you,Alissa
Lied about placement and ease of installation
06/10/2022

Aazzssfkcdksk

From 1* - 4*Honestly, they are the cheapest option in town, they seem to have good service response so far, and the internet is quick and stable. Plus equipment and installation is free, no activation fee, and no contact. 1* off for the previous issue:When I called Starry they said it came in on 5G and all I would need to do is plug it into the power outlet in any room I wanted. I ordered it and then set up the installation figuring it would just be them making sure they got the wifi set up. NOPE. When the installer came, they needed access to my main phone lines and could only put it in a specific room. And wouldn’t set it up to use in even 2 rooms. This goes against EVERYTHING they told me on the phone. I verified multiple times when I called that I was 5G, just a power plug. Not at all. I needed this because I have a NAS that is too loud to have in the same room as our bed. Since it’s a 2 room house, it has to be one room or the other, and since we just moved in, we weren’t sure which room we would be staying in. I guess we don’t have a choice now.
Developer Response 06/10/2022
Hello,We're sorry to hear about your experience. We have a few ways to get the set-up you're looking for. Our support team is here to help 24/7. Feel free to reach out to support@starry.com or (888) 231-9403 anytime for assistance.Thank you,Alissa
You get what you pay for
09/16/2023

nickjamess
Yeah idk they tricked me into upgrading to the 300mbps/60$ plan by throttling my internet. I also get a max of 10-25 mbps upload which is not what I signed up for. I have done everything short of using my own nighthawk, I have setup a static IP, created MAC address specific filtering, and updated every device to support WPA3 utilizing only 5GHz but yet I cap at 200mbps still. And customer service is impossible to get in touch with. They actually sneaked their way out of reimbursing me for my last internet provider cancellation bill by asking for a letter from them with very specific verbiage that was more work to obtain than it was worth. So yeah I’ve been paying 60$ a month for internet that goes out M - F until about 4 Pm. The only reason I can think they get bogged down during prime working hours is they are piggybacking another providers service. If they are smart they will do the right thing which is unthrottle my speed and give me what I paid for and comp me a couple months service for the inconvenience. All in all they have been easier to deal with then Xfinity though. I guess a duopoly is a big improvement from a monopoly. In Phoenix, Cox was the only ISP and I was paying 2-3x more for similar service so I guess I won’t complain too much.

Developer Response
I'm so sorry you're having so much trouble. We really want this to work great for you! When you have the chance, if you haven't already, please let our support team know about all the problems you're having. You can reach Starry support by chat through the Starry App, by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
You get what you pay for
09/16/2023

nickjamess

Yeah idk they tricked me into upgrading to the 300mbps/60$ plan by throttling my internet. I also get a max of 10-25 mbps upload which is not what I signed up for. I have done everything short of using my own nighthawk, I have setup a static IP, created MAC address specific filtering, and updated every device to support WPA3 utilizing only 5GHz but yet I cap at 200mbps still. And customer service is impossible to get in touch with. They actually sneaked their way out of reimbursing me for my last internet provider cancellation bill by asking for a letter from them with very specific verbiage that was more work to obtain than it was worth. So yeah I’ve been paying 60$ a month for internet that goes out M - F until about 4 Pm. The only reason I can think they get bogged down during prime working hours is they are piggybacking another providers service. If they are smart they will do the right thing which is unthrottle my speed and give me what I paid for and comp me a couple months service for the inconvenience. All in all they have been easier to deal with then Xfinity though. I guess a duopoly is a big improvement from a monopoly. In Phoenix, Cox was the only ISP and I was paying 2-3x more for similar service so I guess I won’t complain too much.
Developer Response 09/18/2023
I'm so sorry you're having so much trouble. We really want this to work great for you! When you have the chance, if you haven't already, please let our support team know about all the problems you're having. You can reach Starry support by chat through the Starry App, by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
Sadly, the internet is often unreliable
03/21/2023

massinstall
Despite having contacted Starry support many times over the last six months, the internet connection reliability has never improved. Their customer service was mostly friendly (except in one instance) but it appears as if they, apart from recording the outages we report to them, never actually do anything meaningful to improve the reliability of their service. For months of unreliable internet service, and much hassle, frustration, annoyances etc. they gave us $25 off once. …yeah, that doesn’t quite cut it. A bit sad that it didn’t work out but we’ll switch back to Spectrum now, as we never had such problems with them.Addendum after Starry‘s response:Starry’s response to this review sounds nice, and I would like to appreciate it, but it doesn’t help as the problems persist. Despite the issue having been marked as „resolved“ by Starry‘s support, the internet was down today for about three hours, and is currently down again. I’m a bit surprised Starry didn’t already offer us a more substantial refund on their own, as the frequency of outages is getting way out of hand. If my work didn’t depend on it, it would almost be funny how ridiculously bad the experience has been lately.

Developer Response
That sounds awful and is definitely not how it is supposed to work. When you have the chance, if you haven't already, please ask our support team to escalate your case to a senior expert. If there is something tricky going on here, I know one of our experts will be able to investigate and solve it for you. You can reach our support team by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
Sadly, the internet is often unreliable
03/21/2023

massinstall

Despite having contacted Starry support many times over the last six months, the internet connection reliability has never improved. Their customer service was mostly friendly (except in one instance) but it appears as if they, apart from recording the outages we report to them, never actually do anything meaningful to improve the reliability of their service. For months of unreliable internet service, and much hassle, frustration, annoyances etc. they gave us $25 off once. …yeah, that doesn’t quite cut it. A bit sad that it didn’t work out but we’ll switch back to Spectrum now, as we never had such problems with them.Addendum after Starry‘s response:Starry’s response to this review sounds nice, and I would like to appreciate it, but it doesn’t help as the problems persist. Despite the issue having been marked as „resolved“ by Starry‘s support, the internet was down today for about three hours, and is currently down again. I’m a bit surprised Starry didn’t already offer us a more substantial refund on their own, as the frequency of outages is getting way out of hand. If my work didn’t depend on it, it would almost be funny how ridiculously bad the experience has been lately.
Developer Response 03/20/2023
That sounds awful and is definitely not how it is supposed to work. When you have the chance, if you haven't already, please ask our support team to escalate your case to a senior expert. If there is something tricky going on here, I know one of our experts will be able to investigate and solve it for you. You can reach our support team by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
Working now
09/12/2019

Hardcore_Since_4
Updated review from 1-4 stars:Everything works as it should now. Support very helpful. Just wish there was landscape mode and that there was a way to see which server we are receiving from (we got switched on accident somehow and didn’t know it). A few admin options regarding security/snooping would be great but as far as the app it works well! We like starry sooo much more than awful Verizon.App reads ‘Cannot connect to your Station Station’ however, I’m able to view devices connected or disconnected in real time but pausing or unpairing, or doing any actual functions has suddenly seized working and I get the above message. It was working fine before. And, no, I haven’t changed passwords or anything. Contacted Customer Support but...same message pops up so not able to request help. Weird.

Developer Response
Hello! We are sorry to hear that you are having sync issues with the Starry App. We would love to get everything working for you. Please try uninstalling and reinstalling the app. If that doesn't work, please give us a call at 888-231-9403 or send us an email at support@starry.com so that we can run through some additional troubleshooting steps with you. We want to get you up and running smoothly! If you have any additional issues or concerns, please don't hesitate to reach out. -Customer Care
Working now
09/12/2019

Hardcore_Since_4

Updated review from 1-4 stars:Everything works as it should now. Support very helpful. Just wish there was landscape mode and that there was a way to see which server we are receiving from (we got switched on accident somehow and didn’t know it). A few admin options regarding security/snooping would be great but as far as the app it works well! We like starry sooo much more than awful Verizon.App reads ‘Cannot connect to your Station Station’ however, I’m able to view devices connected or disconnected in real time but pausing or unpairing, or doing any actual functions has suddenly seized working and I get the above message. It was working fine before. And, no, I haven’t changed passwords or anything. Contacted Customer Support but...same message pops up so not able to request help. Weird.
Developer Response 08/22/2019
Hello! We are sorry to hear that you are having sync issues with the Starry App. We would love to get everything working for you. Please try uninstalling and reinstalling the app. If that doesn't work, please give us a call at 888-231-9403 or send us an email at support@starry.com so that we can run through some additional troubleshooting steps with you. We want to get you up and running smoothly! If you have any additional issues or concerns, please don't hesitate to reach out. -Customer Care

We're always updating the Starry app to make your internet experience even better. In our latest update, we've squashed some bugs and made performance improvements. Anything we can help with? Helpful humans are available around the clock at support.starry.com.

Version 3.22.0

Sep 18

Data Linked to You

The following data may be collected and linked to your identity:
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- Usage Data
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The following data may be collected but it is not linked to your identity:
- Diagnostics

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