AlwaysSafe 4+

Great...when it works - but...

Great app generally, when it works. But often get ‘connection failed’. I reset the camera. Reset the WiFi etc. usually after an iOS update it’s at its worst. It’s a bit annoying when the app only works when in the house. As soon as I leave, it reverts to ‘connection failed’ which defeats the purpose.....and is super frustrating. It’s been like that for more than 24 hours.

Doesn’t connect, slow to navigate, recordings miss seconds of key footage frequently

The app hasn’t been updated for a year. Clearly Swann don’t care to improve their faults. The camera almost never connects when you need to connect. I can connect to my other smart home devices, just not this camera. Save yourself the ‘brand name’ money and choose an alternate manufacturer. When it works the app is super slow to navigate, and slow to pan/tilt. By the time it recognises your button press, the camera finally wakes up and swings too far in the direction you were pressing. The camera settings don’t allow you to define the camera’s basic network settings such as IP/DNS. Recordings often seem to drop multiple seconds at a time frequently missing the ‘event’. Swann say to reformat the card when this happens (I’m not happy to just keep reformatting the Samsung endurance card). By the way, if someone breaks into your house and steals the camera, the thief will have the memory card and any footage... On a plus all the features you would expect are there and well thought/laid out. It just seems the execution is off with this app and product. This feels like a toy rather than a serious security product. I will never, ever, buy another Swann product again.

Developer Response ,

Hello,

Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann application. We will have our development team overlook your review to be sure any correctable bugs are addressed in our updates to come.

Please be sure to update the application as soon as the option becomes available.

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support

Poor

Easy enough to set up and use with camera. I had no issues with 3G/4G. However it regularly, sometimes daily, loses connection to camera. I get the message “connection failed” no matter how many times I try. If I reboot the camera or router it returns to connecting ... for a while.
Update - I finally found a solution for my connection problem (by myself). I have the camera a fixed IP address on my network and reserved it for the camera alone. Since I have done that I have not received a “connection failed” message. I am not an expert but this implies to me the camera has weak protocols for maintaining connection to the house router. It can’t be signal strength as my camera is a meter away from the router.

Developer Response ,

Hello PhilH7,

We apologize for the inconvenience. Our development team is working hard on getting these issues resolved. We recently launched an update. Have you tried this? Are you still having issues?

We will forward your inquiry over to our developers to look further into the application for potential bugs.

Your feedback is appreciated.

Please let us know how we may further assist you,

Thank you.
JV
Swann Customer Support