Great Southern Bank Australia 4+

It’s ok but still needs some work

Very clean and straightforward app, for the most part does everything you need, however just some feedback…

You should be able to reorder your accounts on the accounts screen, I would like my main account to be at the top not at the bottom (Main account was opened last) and it would be nice to turn off the vault if that’s not a feature you want to use.

It needs push notifications from the App itself,
SMS notifications sometimes come through hours late and sometimes not at all especially when travelling so it would be nice to get these from the app itself.

The app itself is cropped badly on iPhone with the camera notch up top in the way and cuts off some of the app, Hard to close the side menu as the X button is sitting up with the battery icon. The swipe home button on the bottom interferes with the app buttons on the bottom, The accounts/pay/cards buttons needs to sit a little higher. It doesn’t feel very polished and reading other reviews seems to be a common complaint, other apps don’t seem to have this issue.

Fix all these and it would be a great straightforward easy to use app!

Very simple

Love the simplicity and the apps ability to do most of the basic stuff other banks have. What this app really need to improve on the one thing that other review before me have been saying, which is an instant push notification feature from the app. We should get an alert on all activity we have in our bank accounts. I understand this can be done through “notification setting” on the webpage but, even then, I have not been able to get it to sms or email me anything. The web page froze every time I tried to make this particular change; when the page doesn’t freeze it doesn’t saved my changes instead. But either way, I am not talking sms or email notification, I would love an instant push notification from the app itself to alert me of all transaction in my account whether it’s payment made by my physical debit card or digital wallet or scheduled transfer or payment made online or direct debit or some unknown third party that are suspicious. I want to be able to keep track of all my out going and incoming. I understand it can’t be “instant” due to various factors, e.g. internet connection etc, but knowing where my money is at all time gives that piece of mine.

Bugged on iPhone 14 Pro

At the moment, the app is basically bugged on iPhone 14 Pro and presumably, Pro max. Screen contents get cut off at the top *and* the bottom. The home slider overlaps the navigation bar, and often, the control centre icons and dynamic island cut off not only visual objects but also controls, like the Close button on the left side menu. Almost immediately I had an instance where the menu didn’t close after switching to another screen, and I couldn’t figure out how to properly tap the Close button. It doesn’t particularly make sense because top cutoff is common on the 14 Pro, but not to such a frustrating extent, and cutoff on the bottom makes no sense as there was zero change to the dimensions of the bottom of the phone. I can confirm that neither of these are an issue on my partner’s iPhone 13 Pro. Aside from that, the ability to share/airdrop account details and freely add and save payees without having to send money to them, unlike the ANZ app, is a pretty strong draw. Would recommend the ability to go back by swiping from the left, and open the menu by doing so, too.

Developer Response ,

Hi , we're sorry to hear you're having this experience with the app. Are you able to send us some more details of the issue to app.support@gsb.com.au? We'll be able to look into this for you. Thanks, the Great Southern Bank team.