Express Plus Child Support 4+

This is unusable. I’m sure others have said this - such a waste when it’s an integral app to human services. Staff haven’t been able to provide any answers about if it will ever be up and working. Leaves you phoning up for simple questions which could be answered in app.
Previous updates I found to work sporadically at least, this one has never worked. No update in SIX MONTHS!!! Not good enough. That is way too long for a fix in my opinion.

Such a disappointment for parents who are just as time restricted as the rest. Being on the phone for long waits can be torturous in some situations. The focus should be on the app improvement ASAP - then we can always focus on the most important, our Children.

If I could rate it 0 stars I would! App is never online. Have not been able to access it for more than a year. Support staff cannot answer when, or if at all, it will be operational. With the Department of Human Services other apps being so efficient and accessible (Centrelink Plus and Medicare) why is this most integral access point being left by the wayside?? Phone calls don’t get answered in less than 45 mins yet without this app working every time you want to check a payment or past payment amount or any other self serviceable issue, you still have to call and clog up the wait queues to have a staff member look it up for you! Come on overpaid gov tech personnel- get it up and running!

No Fingerprint or Face ID login.
I’m now due DZD amounts as it doesn’t want to show properly on my new iPhone. Had heaps of problems having 2 phones connected to the one account.

Update Jan 2019
My pet peeve is having to change my password every 3 months. Like clockwork. I don’t even have to do this for my centerlink app. I don’t even know why we need a password when they’d first have to manipulate my face in order to get into my phone anyway.

It also used to tell me my last payments and this has been missing for quite some time. I’m curious to know when I was last payed CS seeing as I have quite a significant debt owing to me.

I would have complained to the developers but the App Support link doesn’t have it. Might want to do something about that too. Then you could maybe troubleshoot genuine bugs.

For those having problems with logging in with the myGov user name. Wait for all the characters to change to a blue dot before pressing done/submit.