I really like the shake and win feature a lot. Before I used to be able to win free things but I think they removed that cause I just win discounted stuff now which is not bad. But my only issue is with the birthday whopper. On it, it said that you can switch to a plant based or vegan and said the locations where you can’t get those options. However when I went there and requested a plan based the worker was charging me full cause the plant based is more expensive. It said nothing in the app about charging you for changing it to plant based. And it seemed like the girl was confused too as to why she couldn’t change it to plant based for free so when she asked her manager her manger could not be bothered at all and just told her to give me the normal whopper. It’s ridiculous how much hungry jacks has advertised it’s plant based and vegan burgers just to not even offer them. A disappointment really.

I always give Hungry Jacks a chance because I like the idea of the shake and win but then I always keep ending up going to Maccas because this app becomes so infuriating, my girlfriend has no problem using the app and her phone is an iPhone 7 Plus yet it seems that because my phone is an iPhone SE (completely updated) there’s some underlying problems that never get addressed. The Shake and Win barely ever works for me, only when it wants to and even then, half the time it will just freeze on the spin screen and count that as a spin before kicking me back out to the home screen of the app and I constantly get logged out even though I never log out myself it just does and then when I go to sign back in it says ‘Unknown error’ I really want this to work for whatever phone I or anyone might have and reading the reviews on here it seems like I’m not the only one, please Hungry Jacks if you see this, please fix this problem and address the problems with your app because there’s lots of people who would come to your business instead of elsewhere simply because of the Shake and win feature and not to be rude but the McDonalds App always works and is constantly updated. I can deal with the fact that you don’t take away the cost for taking meat out of a burger and McDonalds does but there’s no reason your App shouldn’t work as well if not better than theirs.

It seems so pointless to order in advance for fast food. I’ve never done it before and downloaded the app tonight for drive thru. I made my order through the app and made my way to the resultant. I got to the drive thru, proceeded to wait for a long time before getting to the speaker. Announced the order number and then continued waiting in the line for all of the other people to order in front of me. I then get to the front, given my order and drive off whilst checking inside the bag. Wrong order. Parked the car, went inside, waited in line, gave them the incorrect order bag. I then had to wait for them to cook my meal. This was the longest I have ever had to wait for fast food. Will not use the app again because of it as it just wasted 20mins of my time. I couldn’t just walk away and go somewhere else because I had already paid. I could have cooked a meal myself in less time without having to leave my house.

Dude this app is the worst. I only kept it on my phone for literally 4 minutes before deciding to delete it. It’s pointless! I can’t view the menu unless I sign up with email or sign in with Facebook, and even then I can’t order because the moment I tap the Order button it asks me to specify a restaurant location, which I do, but the app tells me that no locations were found in the areas I specify - there’s a freaking HJ’s restaurant right there! It’s been there for 20 years ffs! App also seems to think I’m not connected to the internet, or that I need to allow mobile connectivity for it via setting menu.... it’s just insane. Dats is turned in for the app, I have internet access clearly as I downloaded it and also am posting this review, but oh no, HJ’s thinks the sky is made of cream cheese... Save your crazy and bypass this app forreal