For an app made by such a massive company i don’t understand how it is one of the worst food ordering apps Ive ever used. It fails and glitches more often than it doesn’t. Every time I use it something goes wrong, loading times are a joke and the screen seems to change to whatever it feels like displaying at any given moment. every update i’m still waiting to see the supposed improvements. I’m constantly attempting to order food that i’m only told is unavailable once I’m at the final payment screen. the gps tracker that is supposed to work out when you are near the store is basically useless as well. A recommendation is that if the users card doesn’t have enough money on it for the transaction, let them know?? I’ve embarrassed myself a few times at the maccas payment window already because I thought my card went through, since, yknow, the app told me so. It’s nice that when you redeem a coffee though the alternative milk price is wiped for you. Makes it feel like a reward.

‪Last year I got hella mad at your automated system and when my family’s order was missing many items and there was absolutely no counter service at all to rectify the issue all workers were very flat out busy filling orders and staff were ignoring me trying to get someone’s attention politely who worked there because my number was already called and I received my order so maybe assuming I was a potential Karen I don’t know but I was completely ignored altogether so as a result I decided there on from that day to stop supporting automated industry’s including all fast food and you know what happened??? I actually started feeling cleaner and more healthy which inspired me to make healthier choices in life and I’m saving so much money now (((::: Thank you McDonald’s xoxo‬Inspiring decisions can come from the most unexpected sources 🙂

Recently the Maccas app has removed the option to customise and add syrups to an iced latte. This is so they can charge you more for a “flavoured” iced latte or the extortionate price of a “deluxe iced coffee” which is again the same thing but adding almost $3 more for some whipped cream. The difference between getting an iced latte with syrup added vs a “flavoured” iced latte is about 30 cents which is much but considering they’re the exact same thing, it’s beyond a joke. And if you’re going to stop letting us add syrups to our iced latte you could at the very least allow us to choose a flavoured or deluxe iced coffee as part of our free coffee reward. Money hungry pigs have raised their prices more than enough yet still trying to find ways to screw their customers out of more money by removing very reasonable customisation options through the entire app. Bring back the syrups in an iced latte or at the very least stop charging extra money for something that literally doesn’t cost that much. You already charge 80 cents for syrups, making them cost $1.20 in a “brand new beverage, is pure corporate greed and you should be ashamed

Very very disappointed with the myMaccas app and McDonalds customer service. Earlier this year I noticed a payment of around $50 made in Adelaide (I have never been) and I also live on the Gold Coast QLD. I deleted my cards from the app preventing further payments and changed the password. A couple of days later the same happened again for about the same amount of money. So I was very confused, as I took all the measures I could to prevent this from happening again. Next I contacted McDonalds support to inform them that they have had a security breach in their system (only way this is possible - you can only sign in through an app, so they can't have swiped my password, but regardless I have changed the password. I also deleted the cards from the app so further payments would be impossible) So how is it possible that they signed in and and payments using my card that wasn't there anymore? I requested a refund and McDonalds refused, and not only that they suggested it was my fault due to my password getting out - which isn't possible. They also informed me that there were no known hacks or security breaches - although I was telling them there was! Very disappointed with the service and trust of such a large business.