My Telstra 4+
My Telstra: Making it easier
Telstra Corporation Ltd
-
- Free
Screenshots
Description
Tracking your order? Making a payment? Getting help?
It’s quicker in the app.
Get in touch
• Just send us a message and you’ll be notified when we reply.
Manage your account
• Update personal details, track payments, manage your services and more.
Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.
Check your internet speed
• Monitor outages, restart your modem and check your internet speed.
Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.
Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.
Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.
What’s New
Version 100.0.77171
Recharge without signing in
We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.
Ratings and Reviews
You can depend on Telstra
Five years ago I changed back to Telstra. The quality of coverage was so much better and internet so much quicker. Disturbingly Optus still had my license details and managed to pass them on to the hacker from the security breach a few years ago. Not really what you expect from a multinational internet provider. Much happier with Telstra. A bit more expensive but reliable and much faster with vastly better coverage and superior security so far..! Unfortunately I watched the delivery truck pass where I live and not 🛑stop. The driver said he left a note of delivery in the letterbox. There is nothing in there. I was home and waiting for the arrival of the parcel. I wonder if it’s StarTrack policy to keep on driving when there may be difficulty with finding a car park? Unfortunately I can’t go and pick up the parcel as the driver didn’t leave a notification of delivery attempt. It’s really frustrating to have to deal with this as I am on a disability pension and have difficulty walking. Fortunately the Customer Service Representative at PO was happy to accept my Drivers Licence and one of the residents was happy to give me a lift to pick up the article. Hopefully this is a one off and doesn’t become the norm. The article is a Telstra M6 Nighthawk Mobile Modem and is working extremely well. Eventually I’ll work k out it’s full functionality! Cheers Leo Damnics
Developer Response ,
Hi there, sorry to hear that you are having difficulties with your recent delivery. We're here to help! So that we can assist, head to the ‘Get help’ tab and select the messaging icon on the bottom right corner of the screen. Thanks, Han
Questions
My ‘new’ plan was to ‘change’ the old to the new with all the existing personal information: Email address, email statements, direct debit. Why has this not happened? My first contract was to provide Telstra nbn in January, contract 5/1 21. It has been an absolute disaster since then. Boxes delivered to wrong address. Endless phone calls followed from ‘Telstra’ accusing me of ‘ what did I do to the box?’ Continued for about 2 weeks. Another set of 2 boxes took over a month to deliver and then told me they were the wrong ones because I had cable. They knew I had cable from the beginning 5/1/21. Then they cut my cable off and I had no internet for over a week. I was bullied to agree to a new plan and promised I would have the internet in an hour. Total lies. I had to go into work during the lockdown because I had no internet and needed it for work. I was then told I had to pay an extra $100 as the connection missed the cut off time. ???. From the 5th January?? I have always used Telstra. I have been treated very badly and I am yet to be contacted to advise when the connection will be made at the cost of $240. This email arrives as if I am a new connection when I have been a customer for 20 years. I am not happy. How are you going to fix this?
Developer Response ,
Hi There, Sorry to hear that your not happy about your recent experience. An easy way to get help is to message us in the My Telstra app. Send us a message and we’ll get back to you as soon as possible. Head to the Get help tab and select the messaging icon on the bottom right corner of the screen or you can contact us via https://www.telstra.com.au/contact-us. Thanks Sweeney
Great app, but needs a few tweaks
I can’t put my finger on it, but the aesthetics need to be refreshed. It’s very business-y or corporate-y. I would love to see the app updated with some more fun and dynamicism.
My second grief is with the Services tab. I have a lot of services with Telstra which is currently displayed in a long list. I would love to see the option for categories. For example, I go to Services and I can tap on Mobiles and I’ll get a list of mobile services, tap on Internet and I get a list of internet services etc. Even better would be the option to create groups. For example, I could create a group called Wife and add all my wife’s services to that group. It would also be great to pin services of my choice to the Home page. Speaking of the Services tab, I can order the list of services how I like. The problem is that the list never stays how I arrange it. Every time I go to the My Telstra app, the list is always out of order. This is very frustrating.
I have more suggestions, but the abovementioned will do for now. Thank you.
Developer Response ,
Hi there, thank you for reaching out and providing us some feedback and suggestions. Can you please send us these details via tel.st/MyTfeedback and we will pass through your feedback on your experience, to the right team. Thanks, Han
App Privacy
The developer, Telstra Corporation Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Telstra Corporation Ltd
- Size
- 246.1 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Location
- This app may use your location even when it isn't open, which can decrease battery life.
- Copyright
- © 2013 Telstra Corporation Ltd
- Price
- Free