George at Asda: Fashion & Home 4+

Tracking not working at all

Hi the page keeps referring when I’m scrolling down on the page to view the products that are available please fix it and I have to start all over
The tracking is not working at all when I try to check it. The app is a bit slow please fix it

AWFUL!!!!

I would give it a zero if possible - what the heck?! I have just spent about an hour trying to order new clothes for my children.

It actually stressed me out to the point I started crying - I mean a am pregnant but oh my god the stress!

Every time I added something to my basket and tried to continue shopping it would take me to the top of the page every time, and even while scrolling through looking for clothes it would take me back to the top of the page over and over.. very annoying and time consuming.

The worst of it all however was trying to check out!!!! I must have clicked ‘pay now’ about 15 times and it wouldn’t work kept taking me back to checkout… items started to go out of stock that I have now missed out on getting little one because of your rubbish website, so have now lost some items I could have had in the sale.

Desperately recommend somebody to update this website and fix the bugs it has because this is definitely not good enough for shoppers to use - how frustrating, will just go to asda next time way easier!

Logging in every time so annoying

I’ve had this app a good while and it’s really handy to order all is well until you go out the app then every time you go back you have to type all your log in details although I have clicked on remember me that feature doesn’t seem to work there is no Face ID available either so annoying if your going in and out of the app to maybe add things to the order or trying to check things a few times please do something about this because otherwise it would be 5 stars

Developer Response ,

Hi there,

Thank you for taking your time to leave us feedback. We are sorry to hear that you have experienced problems with the app.

I want to reassure you that we are aware of this log in issue with the app and we are currently working very hard on fixing this issue for our customers.

Also, many thanks for the Face ID suggestion. We really appreciate all feedbacks and suggestions as we are very keen on making your shopping experience on the app quick and easy.

If you have any further issues or feedback, please do not hesitate to reach out to us directly at georgeappfeedback@asda.co.uk

Kind regards,

George App Team