Gophr Courier - Driver App 12+

My rating went down although all my deliveries I collected and completed on time and customers were very happy. But gophr puts my rating down

So I’ve been working with Gophr for nearly a year since last week I’ve got told my account being revoked while I’m on the top list for delivering on time kpi of 77% despite most of the orders I used to deliver were on the city, paying congestion charge every single day
My account got revoked for absolutely no reason, they said I were late and the job they referring were actually late for 40 min due to customer putting wrong information I had to really struggle to find those parcels inside a big hotel
Then they have the guts to close my app while 95% of my jobs were on time that day
This company took the lever of ignorance to the next level
I’m going to proceed legal case against this company for abusing me for absolutely no reason
For every single bit they did I have a full backup evidence hence they don’t even respond to my appeal emails every single day
When they see you making good money
The support team normally gets jealous and they provokes you to say something bad or be late even for 10 minutes they’ll go and report you to the fleet team which fleet team will then proceed to close your account in the matter if a flinch without even considering and taking a time to investigate
I don’t recommend anyone applying for this company my close friend has lost his account aswell 2 month ago for absolutely no reason
This company need to be sued

I use an apple iphone.

Trying to register as a new driver via the app seems to be trying to fit an elephant through a needle hole, the app keeps giving different kinds of problem. You get an error message when you try to login to continue your application, it advises you to recover your login but it still gives you an error message. If you try to sign up again it tells you that your email is already registered then takes you to a different login page under that which actually allows you to login with the same credentials that was flagged invalid at first.

Then trying to fill in the details and you make a mistake, correcting the mistake is then a problem. I try to upload a photo and it says photo not valid and for the past 3 days it has refused to properly load the page back.

I think there still needs a lot of improvement to be done.