One app to personalize your hearing experience and track health data
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)
• Phonak Naída™ L-M
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)
Device compatibility:
iPhone 6s and newer running iOS Version 16.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
A few days ago I posted a review highly critical of the app and also of the often apparently anodyne responses of the Sonova team to the many negative reviews. Since posting the reviews I have been contacted by the team who have worked to resolve my connectivity issues. I can only report that their responses have been helpful and prompt.I still have some reservations about the app - lack of a default that holds personalised settings is one - but I think my problems and those of many others is down to lack of instructions regarding the app. For example I spent ages thinking I could only pair the right aid, before realising the L and R Bluetooth settings are done through the app. The R setting in Bluetooth is for streaming. Better training/explanation at point of purchase would be of help. My one star (would have been zero) was down to the team’s perceived responses. The 4 stars are down to my personal experience of their help.
Developer Response
Thank you so much for your positive review - it's much appreciated! Regards, Sonova Team.
A new App in July 2022
QA check
I was happily using the old App when along came a new one. It’s great that there is a new app but it would have been nice if there had been a message (email) to explain to existing users (forewarn) what was about to happen and most importantly what users need to do so they can continue to control their hearing aids via the App. When I launched the App the other day the change came as a big surprise and I wasn't best placed (doing other things) to fully take in the various messages about the new App. I didn’t have my log in details so couldn’t log in when prompted, in fact I couldn’t actually remember if I’d ever logged in previously! Several days later when launching the App to adjust the volume on my hearing aids I find they’re not connected to the App! I then miss out on parts of a live presentation that’s already in progress! Having returned home and can concentrate on the matter in hand, I find that the only way to link my hearing aids to the App is to: delete the App and reload it, and then re-link my hearing aids by following the instructions. At some point I also logged in to the App, I have no idea whether logging in is essential or not as I can see that the App can be used without logging in.
Developer Response
We apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team
Annoying Phonak TV transmitter/hearing aids
snookie368
EDIT: upon further investigation (connecting to my old 1Mii tv transmitter) it would appear the range problem is with the hearing aids not the transmitter. How can I increase hearing aid range? Purchased Phonak hearing aids together with a Phonak TV transmitter. Hearing aids (after tweaking Bluetooth streaming so it didn’t drain hearing aid batteries in double quick time) seem okay - although I’m not blown away!My main criticism is the rubbish Phonak TV transmitter. Although the range is quoted as up to 15 meters I am lucky if I achieve 5 meters in the same room with no obstacles. Even at 5 meters it’s unstable and will switch off in one hearing aid if I turn my head. I have tried getting power via the USB connected to TV and the mains, connected by optical cable and then audio out but all permutations result in just a 5 metre range.My old setup with a cheap 1Mii transmitter and AirPods provided a much more reliable connection and a range that reached every room in our bungalow.
Developer Response
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve encountered with our app. We recommend you follow the troubleshooting steps in the below link: https://www.phonak.com/en-int/support/knowledge-base/articles/resetting-the-tv-connector, if the issue persist please contact us via a form in the following lik: https://product-support.phonak.comRegards, Sonova Support Team
No stars is what I would give this
Saucy Sazzle
So I have just upgraded my NHS hearing aids to Phonak. Mostly for the Bluetooth connectivity. I’m pretty good with Tech. I downloaded My Phonak hoping for a seamless connection…..NOPE. This app is a total fail. I can connect the Lumity hearing aids to my phone but I can use them to make calls or stream. I happened to read in another terrible review that the had connected without using the app. So I deleted the app and just connected via Bluetooth. Voila, it works. Unfortunately like this I can not use the remote control to personalise setting as you can only do this in the app. I suspect these hearing aids will be going back and I will try a different brand NOT SONAK. I’m not paying £3,500 for products where the manufacturers treat customers with such contempt.UPDATE: The following day I reinstalled the MyPhonak app and now everything appears to be working. So my advice to anyone struggling is set up the Bluetooth first make sure that is working then install the app. Still giving only one star as the instructions are abysmal. I spent hours trying to work this out and I’m tech savvy.
Developer Response
Hi, please note the names R-Phonak or L-Phonak hearing aids is for audio (calls/streaming). The two Bluetooth devices LE_R- Phonak and LE_L- Phonak are for the myPhonak app. They will automatically connect when the app is opened. Are you able to see all the above 3 devices in the phone's Bluetooth list?We recommend you to follow the reset steps given in the below link.https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-iPhone?language=en_USIf the problem still persist then please contact us at https://product-support.phonak.com/s/contactsupport We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team.
New and improved functions:
• Bug fixes and performance improvements
Thank you for using myPhonak!
Version 7.5.2
The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Sonova AG
Size
210.3 MB
Category
Medical
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
Sonova AG indicated this app is a regulated medical device and complies with United Kingdom law.
The information below has not been verified by Apple.
Address
Laubisruetistrasse 28 8712 Staefa Switzerland
Phone Number
+41 58 928 01 01
Email Address
apps@sonova.com
Use Statement
Intended Use: The app is standalone software for intended hearing aid users to select, configure and save hearing aid settings, within the limited range permitted by the fitting software. The app also enables and empowers intended hearing aid users to connect and communicate with hearing care professionals for remote hearing aid adjustments.
Intended patient population: This device is intended for patients with unilateral and bilateral hearing loss from 18 years of age.
Intended user: The intended user is a person with hearing loss using a compatible device.
Intended Medical Indication: Indications are not derived from the app, but from the compatible hearing aids.
Safety Information
Intended Medical Contra-indications: Contraindications are not derived from the app, but from the compatible hearing aids.
Side effects: Side effects are not derived from the app, but from the compatible hearing aids. There are no known side effects associated with the use of the app.
Limitations of use: The app usage is limited to the capabilities of the connected device/s. For details, please refer to your hearing aids' user guide. Please note, that a steady internet connection is required to benefit from the full functionality of the app.
Any serious incident that has occurred in relation to the app, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following:
a. the death of a patient, user or other person b. the temporary or permanent serious deterioration of a patient’s, user’s or other person’s state of health c. a serious public health threat
To report an unexpected operation or event, please contact the manufacturer or a representative.
Security notice: Patient data is private data and its protection is important: o Make sure the smartphones are up-to-date with the latest Operating System security updates. Enable automatic updating. o Make sure your installed app version is up-to-date. o Only use genuine Sonova apps from official stores with your hearing aids. o Only install reputable apps from official stores. o Make sure you use strong passwords and keep credentials secret. o Lock phone with PIN and/or biometric (e.g. fingerprint, face) and set the phone to lock automatically after several minutes of inactivity. o Make sure the installed apps only have permissions they need. o DO NOT use a jailbroken or rooted phone. o Avoid performing Bluetooth® pairing with hearing devices in public places. This is due to the risk of unwanted interference from a 3rd party. We recommend doing this Bluetooth® pairing at home. o Make sure to keep data safe at all times. Please be aware that this listing is not exhaustive. o When transferring data through unsafe channels, either send anonymous data or encrypt it. o Protect your smartphone data backups not only from data loss but also from theft. o Remove all data from a smartphone which is no longer used by you or will be disposed.
