Great app, simple to navigate, always nutritional values including salt/sugar /fat/calories etc on all foods. Fantastic that u can individually select No Substitutes to each item as u reach checkout! ❤️ (Other stores don’t do this it’s all or nothing by mobile and u can’t even do that via an app either with some) Love that shopping with Tesco you get Reward vouchers toward ur shop, app lets you add these at checkout. Easy to amend your shopping list With a useful countdown so you know how long u have to update, after u purchase u can remind yourself the delivery time via app too. Love it saves your most often bought, and favourites lists which u can easily edit. Such a clean fresh looking app it’s not confusing and easy on the eye even a person not computer or mobile savvy could use this easily. (Again other apps are gawdy confusing and time u out during a shop or go out of stock with things in your basket a lot, but not this one ever!) So glad I changed to Tesco especially because of its App. I’m Dyslexic so I find it visually very easy to read too. Well done 👍🏻

After using the Tesco app for online-orders over the last five years i can say it’s a very good app in this respect, however I recently started shopping In store again and as the app has a feature for an in-store list it seemed a no brainier to use it as it seemed quite useful to see product isle numbers as well as letting you check items off the list, however there are some terrible bugs and awful ease of use / efficiency limitations to it: 1) if using Tesco app with the same account across multiple devices (me and my wife share the account) the list does not sync correctly about 98% of the time and items disappear. 2) you can not use favourite items to populate it, this is a major flaw as it takes ages to then type the products in and search for them. 3) if a product goes out of stock it will disappear from the shopping list rather than display an out of stock warning. As a long time customer I think if these issues can be fixed and the user experience of the in-store list enhanced it would be a real game changer! For now its just a bit of an after thought gimmick that can’t be used practically as it is completely unreliable. Please fix the above issues and it will help to not loose any sales of all the items that drop off the list and also make sure us customers will missing critical ingredients for our dinner!

I think the search function works pretty well, but the customer journey is odd in terms of when you are prompted to reserve a slot before you’ve filled your basket.There are bounce outs when you want to change from Delivery to Click and Collect, and you are forced to ‘try’ click and collect to move to the next step.The app does seem a bit ‘buggy’ and my first experience resulted in waiting in for a delivery slot, only to be told 10 minutes into the hour that the ‘order has been cancelled due to a technical fault’... the messaging around when you can reorder is confusing (and you can’t select the ‘cancelled’ order to reorder automatically)... a £10 voucher discount was given, which is a bonus, but it doesn’t build too much confidence that your ordered items will be fulfilled on time if you are relying on items to a deadline.There is a disappointing gap between what you can do on ‘my account’ in the app versus having to log in to the main site (e.g. to manage addresses) and even when you do that, there is a lost link if you leave my account to look at club card... you can’t get back directly to where you left my account (and I cannot see for certain that my club card details are linked properly to my grocery account.The app could benefit from some thoughtful reviews of the entire customer journey from browse to purchase through to reliable fulfilment.

Dear app-development & sales / marketing teams : Well done with Online vs In-Store, as well as In-Store stock! Downside? As of last app-update, major glitches with Delivery amendments. (Yes, I know I have to save order changes!) When attempting to amend an order, there are so many distracting 'Can we tempt you with this offer?' popups, not to mention app-glitches, that the system often overloads & amendments (including Substitutions Allowed or Not Allowed, which is a medical / accessibility concern) are frequently not saved. If the app is going to function with these irregularities, an automatic email notification should be sent after a certain time, informing that amendments were not saved, so that customers know to at least try (!) to be successful. As it is now, despite saving changes, & with no error-notification to email, I scheduled delivery for a £22 order that would have been around £55, had the app functioned better. To function better, have sales / marketing team actively collaborate with app-developers to help make sure marketing prompts don't detract from basic performance. This teamwork clearly not happening enough to function properly, as things stand now. Hope that makes sense! Cheers for the good bits! All the best, from someone with longtime PR & UX/UI background