I had been with BRSK since they moved into our area, unfortunately they were bought out by Netomnia/Youfibre. While on BRSK the service was great, 2gb and BetterIP, rock solid. Since having been migrated to YF, not only has the service been unstable, to the point that it has now not been completely off for 3 days with still no sign of an engineer, I have also been informed that there is another person named on my account, I’m the sole account holder! Two out of three times I’ve called to get assistance I’ve been hung up on, and when you do manage to speak to someone their level of support is “reboot your router and the box on the wall (ONT), download speedtest and run that”. This is regardless of how many times things have been rebooted and speedtest has already been run… emails from their support team saying they’ve tried several times to contact you when in reality it’s the first time they’ve sent an email, an email the starts “Dear [Customer Name]” because their own systems are so bad they can’t even manage contact merging.YF is just a shambles, a complete joke, and the worst service I’ve ever had the misfortune to encounter. As BRSK customers we expected things to deteriorate after the take over, but nothing like this, this is truly next level shambolic.

Hello, the youfibre wifi is very good and fast but the problem is the customer service is not bery helpful. yesterday we called the number of the customer serice of youfibre, because our wifi got no connection around 4am (thursday) so we calledthe number that they give many times but we only heared ringging throught the phone number no one answering our phone calls. we tried in this app today to get some help but its useless i msg a lot about the problem because we don't have cnnection for 2days, i msg in the app but all i see is auto msg that our customer is busy rn.can u pls do something about this customer service and fix it try to reply on the customer not like sending auto msg. because its not good and be more active kne resulving the issue pay more attention not ignoring the customer and just leave us unresolve of the issue,we switch to youfibre because we thought its much better the virgin media, but hear what we got unresolve issue about connection no signal at all.

We have just been ported over to YouFibre from BRSK. YouFibre (or BRSK?) cancelled our Direct Debit without telling us, then sent us a brusque email, literally on both our BRSK normal billing date and the day of the porting, telling us we had an overdue bill and that we would be cut off in 4 days’ time. Since I have have had no previous interaction with YouFibre, I wanted to ring them to ensure this was a genuine email (and complain about the brusqueness), but this proved impossible: multiple calls went unanswered. There is no way of accessing the support chat via the website, which pushes this app. Unfortunately, the app chat function doesn’t work either. Messages are sent into the ether and no-one replies (it’s been two days now). Neither does YouFibre respond to emails, so I can only conclude that they want this customer to leave. Very glad to do so.

Not sure how this got through Apple’s review. I login and met with blank sections and banners where text obviously should be. Going to billing shows countless errors and API endpoints. Billing then shows everything costing £100 and is clearly test data. The support docs are all placeholders and not actual text. Clicking support and sending a message seems to work as I get a push notification response - but I cannot see the message in the app in chat or by touching the notification. A reply from me creates a new issue to them and a new person responds and I then got told to stop messaging them as it was spamming their systems. I’ve tried emailing them and got no response. This is the worst app I’ve ever seen. 1 star is overstating.