Lloyds Bank Mobile Banking 4+

Utter conceited rubbish

It's a bad sign when the purveyors of this mobile phone app start to congratulate themselves. They haven't evaluated properly the functionality of this app, and the people that designed it arguably never use it. Or so it would appear. They have never done a survey on this app or try to find out why it doesn't work. The option for making payments to other people is utterly hopeless and not fit for purpose. When I have to make a payment to my other bank accounts, I face the sea of sort codes and account numbers. What lovable nonsense. Do you really expect me to know exactly which 8-digit number applies to which account? Relevant bank details should also be present there. Ask me why and I will be glad to tell you. The apps from Santander and NatWest are far far superior. I use them and they are painless. The fact that you don't contact me regarding my review is conclusive proof that you're not bothered about really understanding how your app works for customers. Do you guys ever look at other banking apps? Or do you keep admiring your own? I'm totally fed up with your app. Stop congratulating yourselves and pretending this is the best thing since sliced bread. It isn't. Trust me.

Developer Response ,

Hi, I'm sorry to hear that you are experiencing problems with our app. If you would like, you can leave further feedback through the app following: Menu-->Help & Info --> Feedback. Please complete the survey/form in-app. Your feedback or suggestion will be monitored by our central team. Thank you for your feedback. Anthony.

Great App.... but(Updated)

A good functional app that does the basics of banking, however times are moving on and as we become more reliant on banking apps it’s clear that legacy banks are struggling to keep up. Over the last year I’ve become more demanding expectations wise and this app is no longer making the grade for me. It needs a complete design overhaul as it’s now looking very very dated and we still have no support for native screen sizes 3 years after the 6+ was released. This is simply ridiculous. Apps from Monzo and Starling are simply way ahead of Lloyd’s and other banks both in design, user experience and the information they provide within the app. I’d like to see Money Manager integrated within a newly designed app thats clean, simple and looks like it was designed for the open banking era that we have entered. Doing the basics of a banking app no longer is enough.

Update...We finally have an updated version that supports all screen resolutions, 3 years to late but it’s very welcome. The app looks cleaner and is far more usable. Now that it’s been rebuilt, let’s refine the UI/UX and bring in additional features and move the app into the open banking era. Money manager needs to be integrated into the app, ability to control your cards needs to be in there, Apple Watch support and so on. Good start with the update but not stop and speed up the development.

Developer Response ,

Thanks for the feedback and appreciate you upping your rating! We've got plenty of changes planned and we're hoping to have these released over the rest of this year. Anthony.

Some excellent features, but…..

I like the responsiveness of the app, and some new features like being able to scan a cheque, and see your forthcoming payments, BUT the app can be very difficult to get into, requiring deleting app from phone desktop and reinstalling on 3/4 of occasions, and often getting red messages on trying to carry out a second task after completing a first one, that technical issues are being encountered. Occasionally is OK, but almost every time I use the app, it’s not. Especially if in a hurry to complete a payment, or actually get on with life. I also don’t like that you cannot send a message to Lloyds themselves through the in app messaging facility. Not everyone wants or needs to spend hours waiting on a phone line, and a message could be sent if working in the middle of the night. Especially as there is no longer the facility to contact your own branch by phone.
I don’t seem to have similar problems with other bank/credit card apps