My BT 4+

Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button.

This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for.

Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team

Brilliant speed throughout the entire day and brilliant signal throughout the entire house and brilliant service throughout our entire order and beyond by brilliant staff based entirely here in the UK and all at a brilliant price for everyone including existing loyal customers. At long last the sleeping giant that was BT has finally really turned it all around. Brilliant Telecom! All the minnows will never be able to compete with this now and will soon be heading for the buffers. The killer blow that will let BT rule supreme will come when its entire sleazy snake oil marketing department is sacked and all those get out clause tiny printed terms and conditions go and there is not one asterisk in sight. That will be the day when it once again becomes a big honest John player that doesn’t need to grift customers out of their dosh as if they were marks on the street because suckers are born every minute. Millions more will then buy BT broadband because it simply does what it says on the tin. Give the good guys in BT more power to their elbow by signing up fast now so that they can then get rid of the baddies (they’re all yanks or wannabe yanks) still in the firm sooner and we customers can then get the BT back we all once loved again.

Hi Truth in London, thank you for your review and honest feedback. Thanks, Paddy

The service re faults is disgusting / Dec23rd 22 I lost my Broadband and landline, the landline was restored 6th Jan 23. My Broadband was off for many days after this date and after many complaints Broadband was restored to 6mbps (very poor) effecting my Bt sport. Up and to today 25th Jan. I’ve had 8mbps it has now increased to 20 mbps. The Only person who has been able to help me is a lady called Hayley, she has been doing all she can to get me back to normal ( 38/40 mbps. The latest is that it will be back to normal tomorrow 26th Jan 23. Hayley’s manager has also been trying to get this fault repaired, I understand it is Openreach that are at fault but you have to agree this is not acceptable. I have only just changed my contract with Bt who may I say gave me the impression I would save a lot on my Broadband, I’m not sure what they meant by a lot? As you can imagine I’m a very unhappy person and being elderly and on a pension does’nt help. Percy Shackson.

31st Jan 23. Engineer visited, remade all inside and outside connections and tested incoming line and for speed all ok other than I used to get 38mb/s now 34 mb/s
So I suppose all in all things back to almost normal but it has taken over a month.
I just Dread having another fault in the future.

Hi, sorry you're having a fault with your broadband service. Please get in touch with our customer service team by calling on 0330 1234 150 or get in touch our social media team on Facebook or Twitter @BTUK and they'll be happy to help you. Cheers John