Screenshots

Description

Take control of your finances with Mobile Banking by Santander.

Use Touch ID, Face ID or your Security Number to access your Santander accounts quickly and safely, including your mortgage. All your contacts in one place so you can pay your bills, friends, and mobile contacts with ease.

Business customer? You’ll need to download our other app, ‘Santander Mobile Business Banking’, to manage your business accounts.

Manage your accounts
• Use our 24/7 ‘Chat’ service to ask your banking questions. We can also put you in touch with a real person should someone become available.
• See your running account balances and transaction history.
• Check pending transactions for your current account and credit card.
• Arrange mortgage overpayments or change to a new deal with us.
• Report your credit or debit card as lost or stolen.
• Freeze your Mastercard debit or credit card if you’ve lost it.
• View your card PIN by logging on to the app, clicking ‘More’, then ‘Cards’.
• Move money between your Santander accounts.
• See information about your Santander products to help you make the most of your money.

Quick, easy payments
• Pay a Santander credit card using your Santander current account.
• Make secure, fast payments.
• Pay someone using just their mobile phone number through Paym.
• Manage your Direct Debits and standing orders.
• Use Touch ID, Face ID or your Security Number to authorise transactions made online, and consents with third party providers.

Your money, your way
• Sign up to My Money Manager and get insights to help you make the most of your money.
• Switch on Retailer Offers and get cashback at top retailers, just by spending with your Santander credit or debit card.
• See alerts you’ve set up to help keep you informed.
• Set up ‘Quick Balance’ on your device’s Today View and see the balance of your chosen account without having to log on to the app.

Before you start
We’ll need to send One Time Passcodes to the mobile phone that’s registered to your account, so make sure that your number is up to date in Online Banking.

Once that’s done, it takes just a few minutes to get started with Mobile Banking:
1. Open the app and enter your Online Banking log on details
2. We’ll send you a One Time Passcode (OTP) by text message
3. Enter the code into the app to register your device
4. We’ll ask if you want to set up Touch ID or Face ID to log on

And that’s it, you’re in. Be sure to allow ‘push notifications’ to get messages from us straight to your phone’s home screen.

Remember …

Never share a One Time Passcode (OTP) with another person. Not even a Santander employee.
Never download software or let anyone log on to your computer or devices remotely following or during a cold call.
Never enter your Online Banking details after clicking on a link in an email or text message.
All interest and Retailer Offer rates within our App Store images are for visual purposes only and may not be indicative of our actual rates.

(English language only)

Santander Mobile Banking will not run on devices that have been jailbroken.
Please make sure you have the latest Apple software on your phone so that our app runs smoothly. Your device will need to be running iOS version 11 or above to use this app. If you are unable to update to this version, please log on to Santander Online Banking to access your accounts.

Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries.

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.

What’s New

Version 4.15.1

This release includes bug fixes and performance improvements.

Ratings and Reviews

4.8 out of 5
783.9K Ratings

783.9K Ratings

Isswiss ,

Can't make payments

When the new version came out I didn't find the layout of transactions as clear as the old version. And it took me a little time to work out how to make a payment. However, the layout has grown on me and I'm sure I will get used to it soon. The central issue though, is that the app is now rendered useless as I am unable to make a payment from it. This has continued for a week now. Each time I press continue it throws me out to my home screen and logs me out. I have had to make payments by visiting my local branch and going to the website on laptop. I've deleted and reinstalled the app to no avail. This issue needs to get sorted as I'm sure I'm not the only one and using the app used to make life quicker and easier, but this version doesn't!! I've been a customer for 27 years and have seen some changes but this version of the app really does take the biscuit. Staff in the branch said that Santander really listens to its customers so I'm hopeful...
Update: it's a week later and so still can't make payments using the app. What is going on??
Update: it turned out my issue was due to having an older phone. I phoned Santander who explained this and assured me they were working on the app to resolve this issue. This was resolved about a week later and now I'm enjoying the app once more.

Developer Response ,

Apologies that you were unable to make payments using the app. This issue is resolved on our latest version 4.1.0 so please update if you've not done so already. We hope you enjoy using Santander Mobile Banking.

mickleman2 ,

Generally good but some really irritating usability issues

Generally I like the Santander app and find it easy to do day-to-day banking. The most irritating issue is in payments section.

When making a payment to someone I’ve previously paid I have to choose the recipient from a lengthy list. The list of recipients is limited to about 20 and this list is ordered by the date that the recipients were set up in online banking. Not surprisingly most of the recipients that show at the top of the list are the ones that I no longer make regular payments to. To reach the recipients I really want to see, I have to scroll page by page through the pages until I reach the right one.

Please Santander could you list all recipients in one go rather than making me scroll through them – there is a time wasting delay while each page loads. (On the web based online banking all recipients are listed on the drop down menu in one go which is much faster.) Can you also enable me to choose to order the recipients are listed e.g alphabetically/last used/favourites and also enable me to search for the right one.

Developer Response ,

Thanks for your feedback, we really appreciate you letting us know how we can improve the app. We are aware that some customers are finding the ordering of payees unhelpful and are exploring ways we can make this more intuitive to use.

Supermonkeyfish ,

Simply a poor application compared to other banking apps.

I have just opened a Santander account and stated to use this application for my Santander banking needs online. I also bank with the Halifax online using there application. I thought the experience would be the same. It isn’t! My big big bear right now is that pending transactions on this application apparently don’t exist. I paid 3 phone bills yesterday for family members and I have no pending transactions listed. Nor are they listed in the transaction section. (Which is very basic I may add). So the pending amounts which have gone out aren’t in either of the transaction section nor the pending transaction section. The money has been detected as being removed via the balance amount because I can do basic math. But I have no idea when or if it will appear in the transaction section. I rang the bank. After 2 transfers of being held, I am told “Pending transactions only work on the application for credit cards” which is frankly insane. What I expect from this application and what you get are two very different things. Other problems are, I have a message notification on the app I can’t read. You can’t use fingerprint identification. It looks like an app which isn’t receiving funding to bring the infrastructure behind it in line with other modern banking applications. Just don’t expect to know where you money is or where it’s gone with this bank. Poor, very poor.

Developer Response ,

Thanks for the feedback it helps us improve the app. We added touch ID to our new app in February 2018. Pending transactions is something we are currently working on to deliver in a future release.

App Privacy

The developer, Santander UK plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contacts

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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