Shell: Fuel & Rewards 4+

I’ve been using Shell fuel for as long as I can remember. I also swear by V-Power as well - from what I’ve been told by techs at BMW when I worked there the fuel in the long run will pay for itself. Yes it’s more expensive at the pump but it will in almost all cases give you better MPG than standard fuel & in the long term keep the inside of your engine injectors etc, far cleaner thus running like new and keeping the repairs to a minimum too. Also depending on the car, but again in most cases, it will have a befit to performance as well. I now drive a petrol car & but had diesels before & I’ve noticed the benefit to both. I’ve converted most people I know over to it & they ALL agree it improves both performance & economy plus the benefit of staying as clean inside as possible it’s a win, win, WIN situation! Obviously if you drive it harder because you notice the improved performance you can’t expect to gain better consumption as well! Back to the app...it has loads of discounts for the shop inc Costa coffee & Jamie Oliver food plus sometimes free things like a bag of crisps, Costa coffee, sweets so if you use shell, get this app, you’d be mad not too!

Hi Matt! Thank you for your feedback and we are glad to hear that you enjoy using Shell and the app! Have a good day!

Having installed the app and signed up, Shell, despite being in possession of my purchase history that clearly showed sub £25 purchases only, ‘rewarded’ me to the measly tune of 3p per litre off V Power petrol but only via a single purchase of £40 or more. I contacted in app via chat, the only option possible, requesting that the ‘reward’ be issued in 2 instalments of £20 as motorcycles almost always, if not always, cannot fit £40 worth of petrol in their tanks. The poorly typed response was: “I`m sorry to hear about your expereince with our programme. Our Shell Go+ rewards engine automatically generates surprise freebies and all rewards that are assigned to your account. The rewards engine is constantly modified and checked based on current offers and market needs and we are unable to change them manually on your acocunt. Please rest assured that your feedback regarding the Go+ benefits is valuable in shaping our new rewards programme and I will pass this information to the relevant department. Once again I`m sorry for any dissapoitment, as mentioend I will pass your feeddback to the relevant Team. We deeply value all feedback as it helps us improve our services.” That’s a no then! I will be sure to highlight Shell’s anti-motorcyclist stance, ignorance of customer needs, inflexibility, and abuse of loyalty when and wherever possible. But first, I may as well delete this worthless app and withdraw my custom.

Hi, thanks for the feedback. We have recently changed our program to give our members more control and choice over how and when they use rewards. Members earn points on qualifying spend and can choose when and how to use those points. Shell Go+ Rewards also offers far more than just points on your qualifying spend. There are opportunities to earn bonus points, free hot drinks, save money on shop items and get surprises treats as well as take part in chances to win prizes with competitions and games. To get the best out of Shell Go+ please enable communications. There is so much more to Shell GO+ Rewards we hope you get to enjoy all parts of the new program.

This app and system are probably great for most people but if you have a shell fuel card then it's not worth the hassle.
You can scan to earn rewards when paying with a fuel card, but, if any of the rewards are activated in the app then when you try to use the fuel card after scanning the app the fuel card won't work. And now, even offers I don't have in the app are blocking the fuel card. Today i filled up, scanned the app, and the card wouldn't work because there was a discount on the till, but when I checked the app the discount doesn't appear at all.
As well as blocking the fuel card from working, this is also a pain because it means you can't claim the offers. Not only can you not use the savings with a fuel card but you can't claim other rewards either, such as free coffee or crisps.
Now I know what you're thinking.. can't I just put them through separately? Well no, because the app can only be scanned once every 30 minutes or something like that. So if you fill up £100 with fuel card and buy a drink, and have free crisps offer, to save on the drink and claim the crisps you have to lose out on the points from the £100 spend entirely. Does it matter? Yes, because the more you spend the more you save.
Honestly for the amount you save and the hassle it causes i'm thinking it'd be better to just do a few minutes overtime at work

Thank you for your comments, we will pass on your feedback to our team who is developing the service.