Straight to your pocket! Download our free On Track app for tailored information about your most used journeys, easy ticket purchase and more. Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away.
• Personalised dashboard for your regular journeys
• Buy train tickets on the go and collect at the station
• Live departure and arrival boards
• Interactive map
• Station facilities and parking
• Tube updates
• Submit delay repay claims
You can now view updates for your Gatwick or Luton flight and pin your flight to your dashboard. Added assisted travel information.
Ratings and Reviews
Good but could be far better
The app does its job, it's layout is clear and simple, with a google card like feature to display information. It's got a lot of useful information that you need to know but not as much as it could have, things like notifications to tell you which platform your train is leaving from or in the event of a platform change or cancellation, the app could suggest which part of the train to sit in to make it easier for those less able to get off the train at their destination and not have to walk so far. The app could have detailed train information, knowing which type of train you will be getting (the nice new air con ones or the shoddy old and dirty ones) so you know if you're going to have power outlets etc on your journey. Storing card payments securely or better still Apple Pay to pay for tickets, and auto top-up for season tickets.
Frustratingly hard to find things
By dumbing down the user interface they actually hide some useful stuff. You have to use the little pop-up menu to find things like arrivals. I would like to be able to scroll back on my dashboard of frequent journeys to find the train I am actually on and be able to find the ETA. Perhaps a notification would be useful giving this once you have told it the train you are on. Instead it doesn’t allow backward scrolling so I have to go into the arrivals menu and find my saved station then the arrivals and work out which train I am on. Like others I have also had it suggest trains and routes that are bizarre to say the least - even though I have set it to use direct trains.
Finally why can’t they move the smartkey to be in the wallet of my phone and allow me to use the phone as my ticket? Maybe it does that but I haven’t found it.
This is not a good example of how to make an app for which train times and ticket purchases are the essence. It tries to flog you some sort of Key smart card which is immediately frustrates the first part of the process, finding a train time. When you find the outbound and want to add a return there should be an option for day return, instead you have to put in an estimated time. I went to the ticket booth and got a paper ticket from a human. Much quicker.
- THE GO-AHEAD GROUP PLC
- 17.5 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- You must be at least 17 years old to download this application.
- Unrestricted Web Access
- © 2014 Govia Thameslink Railway Limited
Up to six family members will be able to use this app with Family Sharing enabled.