Triodos Bank UK 4+

I recently opened a current account with triodos. I like the ethical stance and transparency around where they invest their money, but I was concerned their online banking and mobile app offering would not be up to scratch, so I was keen to evaluate the app first before fully committing to switching.

Having evaluated the app for a few days I have to say I'm fairly impressed. It was quick and easy to set up once I received my digipass. All the functionality you would expect (viewing balances on accounts, viewing and searching on transactions, payee management and making payments) is there. The interface is refreshingly clean, uncluttered and intuitive. I like the ability to filter by credits, debits and upcoming payments. The duplicate payment detection to ensure you don't accidentally pay the same person the same amount twice is also a nice touch. They have clearly thought about (and by the sounds of it much improved) their mobile app offering.

Overall I would say this is an excellent banking app which is more than enough to meet everyday banking needs, and in my personal view is more enjoyable and uncluttered to use than the mobile app from my current (mainstream) bank.

1982 called, it wants it’s sub-par bank account back … Awful app (and clueless ‘bank’). Deeply dysfunctional: No Apple or Google pay - despite two years of “we’re looking into it”lying to customers. No in-app card freezing. No faster payments (this ‘bank’ operate what can only be described as an outdated BACS). Numerous queries necessitating you having to ‘phone them every time if you want to make a transfer outside of this company. Card and cheque transactions that go through and are held by NatWest. Unable to pay in cheques. Ridiculous untracked ‘freepost’ where anything mailed to them frequently ‘goes missing’. Their customer service team are hopeless, they don’t want to help but just get rid of you as quickly as possible (“computer says no”), presumably to make their KPI figures look good 🙄Not sure who to blame most, those working there or their clueless managers. No customer service on a weekend or in the evening. I ‘phoned one weekend to report card stolen, it became quickly apparent that I wasn’t speaking with anyone from this bank, but a third-party. They don’t even operate their debit card themselves. I was told, by someone who clearly could not care less, that they *could* block the card but that I’d be better waiting and speaking with someone at the bank on Monday - daytime, you know, when it’s really difficult to call if you work! For a STOLEN CARD! ??! Save yourself cost, time and stress, you might as well stick with a proper bank.

I found nothing but clarity in dealing with the staff, visiting the Bristol branch too many times with difficulties I shouldn’t really have and phone calls, all met with professionalism at every level to resolve every issue through layers of security and protection, cooperation and greater understanding. Wow, thanks and the app is great too, now I can manage my slender budget better with better access and a new savings account making the cost of my living more affordable and not sure why everybody doesn’t bank there, but then they are ethical and community focused so that may spoil things.
I don’t know what else to say!
Gratitude