Virgin Money Mobile Banking 4+

Initially this app worked fine on my phone but now it is useless because the app software upgrade does not function with my older operating system- this is essentially ageist and discriminatory. I should not be forced to buy another phone just to continue using this app as my phone works perfectly for my needs, I may not be able to afford another phone either. The app should have a patch that allows for those people in my situation to continue to use its functions. Last time I looked, discrimination was illegal. Needless to say this is very disappointing.
Having received the stock automated reply from Virgin that the app has to be updated for security reasons, I stand by my original statement. The reply shows inherent business disregard for those people that either are not in a position to upgrade or simply do not wish to as their current phone works perfectly adequately and as I stated is blatantly industrial ageism, hence discrimination.

Hi, thank you for taking the time to leave some feedback. For security reasons the APP needs to be updated every so often. Our APP is compatible with IOS 14.7 or above. We do apologise for any inconvenience this may cause. Please call the team on 0800 121 7365 for assistance. Thanks

The virgin money app is generally pretty good. It allows you to view all of your accounts of and transactions but there’s a few areas that it could be improved.
The first is with exporting statements, for some reason when you want to export a statement it doesn’t use the standard iPhone send menu so there’s no option to email it to yourself - this is crazy! They should either switch to using the standard send menu or even have a button to just email a copy of the statement to you (like Moneybox).
The next annoyance is with the statement lists, for some reason the dates go back to when virgin money appears to have come into existence rather than just showing you a list of the months since you opened your account - this wouldn’t really be a problem if I didn’t have to go through and click everyone to try and clear the previously mentioned bug.
Finally, and this really shouldn’t be something that I’m having to point out, there doesn’t seem to be anyway to see the current interest rate of accounts in the app. Why isn’t it listed under more info in each account? Having to go to the website is just annoying.

Hi, Thank you so much for taking the time to leave us some feedback. We will pass this onto the team to see if there are issues with notifications. Thank you

This is quite a good and reliable banking App and I’ve used an afukw out of them! Loses one of the five stars because there are a couple of shortfalls. The most irritating one is that when you logout the app immediately tries/offers to sign you back in and if you chose the Face ID option it will look at you, recognise you, and immediately sign you in again when all you wanted to do was sign out. So you have quickly to turn your phone away from your face to prevent the unwanted logging in. That’s a bit farcical and any initial testing of the app by whoever was designing it should have picked that problem up then. Virgin Money is very good and the app is Ok ish but it always annoys me when there has been a failing in the apps design and testing, and this is not uncommon with banking apps. This app requires an option for re logging in being presented when Face ID is being used. It’s farcical as stated. I was asked by a friend “why are you turning your phone away like that?” and when I explained she was equally surprised at the feature, although we can see a funny side, my silhouette!

Hi, thank you so much for your feedback. We were no aware that this was an issue, we're constantly looking to improve so will take this onboard.