SC Mobile Hong Kong 4+
Simpler, faster & more secure
Standard Chartered Bank
-
- Free
Screenshots
Description
The new SC Mobile App offers an extensive range of functionalities to take care of your banking needs, allowing you to experience smarter, smoother, and safer mobile financial services anytime and anywhere.
• The new homepage allows you to view your accounts at one glance, keeping you up with the account status. With Shortcut keys, you can access the daily financial management functions more conveniently.
• You can open an Integrated Deposit Account with SC Mobile without visiting a branch. Verify your login and transact with the built-in mobile security key - SC Mobile Key, without the need to wait for One-Time Password (OTP) via SMS.
• Under Pay & Transfer, you could use SC Pay (FPS) for instant payments and real-time transfers with mobile number, email address or scan the QR code. Cardless cash withdrawal in a fast and convenient way with QR Cash and Top-up AlipayHK™ or Octopus Wallet instantly without any additional fees are provided.
• Investment tab brings you diversified wealth solutions from equities to insurance.
• Through Discover, you can browse and apply for our product plans instantly. Whether it is deposits, credit cards, loans, or wealth solutions, you can find the right solution.
• In Services and Settings, you can manage your personal information, communication preferences, and view eStatements and eAdvices to keep a clear overview of your accounts.
• Having any questions? You can go to the Contact and Support page for support on your banking needs through the 24/7 chatbot service provided by Stacy or personalized service from myRM and our live agents. E-Ticketing and e-Appointment are provided to make it more convenient for you to pay a visit to our branch.
SCB Head Office Address:
32/F, 4-4A Des Voeux Road Central, Hong Kong
What’s New
Version 7.5.4
We're constantly improving the SC Mobile HK App, the update includes:
• New Foreign Exchange quick action
• Improved experience
Ratings and Reviews
love businesses that walk the walk
Update is a game-changer! The interface is so clean and user-friendly. But you know what I really love? How they updated the logo with the rainbow pride flag for this month. Such a cool move showing their support for the LGBTQ+ community. It's refreshing to see a big name bank getting behind inclusivity like that. I love businesses that walk the walk when it comes to progressive values. Simple gestures like a rainbow logo go a long way in making folks feel seen and celebrated. Mad respect to SC for doing their part.
Poor user interface
I only had a SC credit card recently and AFTER I logged in, the app asked me to open a bank account as well. The app told me that I can only skip this for three times so I ended up following the instructions to open an account but eventually it didn’t tell me whether the account opening was successful or not. It appeared that the process did not complete. I tried twice but still failed and then the app no longer prompted the message to ask me to open a bank account. I had to call the customer service to check if I had opened an account (which I failed). The customer service directed me to open an account BEFORE I login in (which was a different process that I experienced). It wasted me so much time and caused me confusion. If the account opening function AFTER logging in is not working, please fix it or just remove it altogether.
Developer Response ,
Hi ybyung, this is not the experience we would like you to have. Please send us a message via DM on Twitter @StanChart or inbox to our Facebook page Standard Chartered HK with the reference number App23_1246108 and we will get in touch with you. ~ Alice
Unfortunate UX Design from a banking app
I use “unfortunate” instead of “unfriendly” because it simply doesn’t consider user experience at all so there is no friendliness to speak of. This came from some of my years using the app:
- accounts disappeared after phone change and app reinstalled. It will just show the account you used to reinstall app, all other accounts must be added back (no, not all banks do that, HxBC does it seamlessly)
- ID card capture is a joke (again, if above has been fixed we will not have this request). Please ask your testing team to try before release. I doubt any normal human beings can get it done in 30 mins for front and back scans of the ID card.
- advertisements before login page. Yes, forced advertisement every time before you can login. Bank: this is genius! Customers: if so, let’s cut out your relationship manager?
- if pre-login advertisement page down, you can even go on to login.
- “continue” button placed at the edge of app browser and my iPhone 14, 15 both face the problem of no response.
- transfer amount input looks like it’s for web (but I see it in my app), which requires a lot of tapping to trigger the amount input.
Dare I say more? Yes, your banking app is severely lagging behinds your peers. Up your game or out!
Developer Response ,
Hi McCreamy, thank you for connecting with us. We understand that there is still room for improvement in SC Mobile. We hope to give you better experience in the future. ~ Sasa
App Privacy
The developer, Standard Chartered Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Standard Chartered
- Size
- 479.7 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © 2014 Standard Chartered Bank
- Price
- Free