OPay-We are beyond Banking 17+

Add Biometric Authentication and PUSH NOTIFICATIONS

Please add Biometric Authentication and PUSH NOTIFICATIONS

Side Story: I've been having this buy with funding my bet account where it always defaults to bet9ja since I updated it four days ago. I lost 150 naira four days ago when I tapped on betking in my recent beneficiaries immediately after the update and made a payment only to realize opay changed the betking I selected to bet9ja, left my betking account as the same number and sent it to a bet9ja account named Clude08. I haven't been able to reach out to customer care. They don't respond.
I entered my appstore not long ago because I was tired of the bug that says account lookup failed after selecting any account from the betting beneficiary list and I saw there was no update. So I went through the developer page on appstore then I went through opay's version history and when I exited the page, there was an update. I updated and found out that the bug has been fixed.

Developer Response ,

HI Kayceepeece, We are thrilled we were able to satisfy your needs, your feedback is duly noted and will be reviewed for consideration. Please be informed that notifications on transactions initiated are sent as Push-out notifications or sent via your verified email on the App. Kindly go to your phone settings and turn on notifications. For further inquiries, chat with us via the APP, FB, IG, or Twitter for prompt feedback. Thank you, A.A

Best Digital bank I have ever used

I started using Opay since early last year, being an Uber driver, 95% of my riders prefer paying via transfer, before I started using Opay, most times I never receive the money riders sent because some will blame it on bank network saying I will receive it later because the money have left their bank but the money never ever come to me some may be sincere to say they got a reverse payment that I should send my details for them to retransfer why some will block me and never resend the money. Opay made us to understand that any transfer that went through comes immediately and after a minute you didn’t receive it, then it didn’t go through and will be reversed. I have never lost any of my money since I started using Opay, thanks guys for excellent service. The app also have Ludo game that keeps you busy when bored and I will say this is grate innovation but I will suggest to add a kind of social connect with people when when friend request is sent if the other accept you can chat with them via the ludo aspect. I believe this will connect many people and more people will want to get the app to get socially connected. Thanks.

Unprofessional customer care

I had an issue of upgrading to tier 3, which I have uploaded all necessary ID and NEPA bill which was required. At first I mistakenly transferred cash that was meant for my DSTV subscription since then my cash got trapped, I can’t do the subscription due to tier 3 upgrade. I have called customer line in multiple times I was only attended to twice. Each time I call, customer care are always busy, I have sent several messages to Twitter and mail no one has responded. Two person that attended to me on different occasions promised it will be resolved, in fact the last guy whom i spoke with told me categorically that for it to be more faster that I should attached the ID and the NEPA bill as email, is five days now nothing has happened, my cash is still trapped there, opay has prevented me from my DSTV subscription, and I don’t known if the apex bank granted the license to operate in this manner. I am going to escalate my expense by escalating this to the Apex bank and if they fail to attend to me, I will visit their office if at all they have office in the first place, probably that’s why they are doing it with impunity.
Please opay should quickly review my upgrade now.

Developer Response ,

Hi Luciana, We apologize for the inconvenience. To enable us to review your complaint and ensure prompt resolution, kindly chat us via the APP, FB@OPay, IG@opay.ng or Twitter@OPay_NG. Our dedicated staff will respond immediately to take the details and communicate feedback on the escalated complaint. Thank you, A.A