Westpac One is innovative online banking that’s easy to use and continuously improving.
With this app you can do so much more of your banking, no matter where you are. The Westpac One app allows you to securely access your Westpac accounts with Face ID, Touch ID or a five digit PIN, with a full range of banking features like the ability to:
- apply for loans and credit cards
- temporarily block your credit card if you lose it
- make payments to accounts in New Zealand or overseas
- open a new account
- open and view term deposits
- and much more.
There’s also a smart Timeline feature – where you can view, search and filter all your transactions from all your accounts in the one place.
Plus you can check the balance of selected accounts and transfer between those accounts without having to log in
All backed up by Westpac’s world-class online security, Online Guardian.
Get started now
If you’re already a Westpac One online banking customer, simply download the app and start banking straight away.
If you are a Westpac customer, but not registered for online banking, call us on 0800 400 600 (Weekdays 7 am – 8 pm and Saturday & Sunday 8 am – 5 pm) or visit your local branch to register.
Terms and Conditions
Use of the Westpac One smartphone app is subject to the Westpac One Online Banking Apps Terms and Conditions (www.westpac.co.nz/branch-mobile-online/westpac-one-hub/westpac-one-app-terms-and-conditions)
Other things you should know
- This app is only available to Westpac New Zealand Limited (“Westpac”) customers who are registered users of the Westpac One online banking service and who have downloaded this app.
- All information submitted by you during the set-up and use of the Westpac One smartphone app will be retained by Westpac and used in accordance with the privacy provisions in Westpac New Zealand's General Terms and Conditions.
© 2019 Westpac New Zealand Limited
Bug fixes and improvements
Ratings and Reviews
Could use improving but what they do have is good.
What they have on the app works good. I love the quick transfer and use it several times a day but,.. Wish they’d give colour options though as I’m not fond of the colour or styling. (ANZ app is much nicer, very sleek looking). Pls allow us to colour & customise, on the inside and outside of the app. There is also an issue with the pic at the top, it zooms right in so you can’t put a nice pic up (a pic of a cat will just show it’s eye for eg) the sample pics they have there are also very gloomy. anz has way more banking options on their app but still really well laid out & easy to use. pls take some pointers. For new users make sure you log out of the app every time or you’ll get “issues”. And also the constant pop up at the bottom of the screen about the helicopter is very annoying!!! I am sorry I can’t afford to donate, pls remove it from my app it’s just aggravating and I’m constantly clicking on the x to get rid of it.
Developer Response ,
We released 17.3.2 on Thursday which contains a number of stability and preference improvements. This is part of ongoing work to improve your mobile banking experience with Westpac.
Please let us know if this works for you. ^SM
App is pretty good. Unintuitive to enable quick login
There’s another comment in a previous reply from the developer which was a game-changer for me. I had no idea why I was having to manually enter my login details so often suddenly; turns out there’s a setting to enable biometric (Face ID etc) login... but that’s seemingly (and inexplicably) only accessible while logged out. Luckily, I’m basically always logged out, I guess. The login/log out process is the biggest headache with this app. Even once I found out how to enable Face ID to auto login, returning to the app after a few minutes logs you out and you have no way of triggering Face ID to re login; you need to key in that big old password to get in again. Ironically, if you choose to retrieve the password stored by Apple in your keychain... Apple then prompt you for your Face ID. The solution in this case is to hard close the app and re-open it, which then automatically checks your face and instantly logs you in. This is all a big distraction from the fact the app itself is slick, really well designed, and clearly has had a lot of thought put into it. I guess there’s some banking regulations at play here that are not customer friendly for login, and that ends up spoiling the experience overall. If it weren’t for login hassles I’d mark this a 4 or 5 star.
Developer Response ,
We think we’ve addressed the issues you’ve raised; a more consistent menu experience, and a button to trigger biometric log in.
Feedback like yours really helps us improve your experience with Westpac. If you have any further feedback please send it through. 🙂 ^SM
Getting better but enhanced functionality would be great
Westpac One is starting to grow on me, but it still lacks some basic functionality. The first is a Secure Mail function, which is standard across most NZ banks, and increasingly important in the time of COVID-19. Rather than waiting on hold for hours during a lockdown or when you can’t reach a branch, it would be great to send a secure email for assistance and then wait 2-3 or even 5 days for a response. This would allow the bank to better triage customer service requests, keep customer frustration down and avoid testy phone conversations with customer service representatives (the ones I’ve dealt with have been excellent, thanks Westpac), and end up with better time usage for everyone. The second functionality I’d like to see is the ability to save the details for international payees. Having to input this data every time I want to send money to a family member overseas is a real pain. It would be great to save the details like we can for NZ payees. Thanks for your consideration.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Westpac New Zealand Limited
- 160.5 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © 2021 Westpac New Zealand Limited
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.