Westpac One NZ Mobile Banking 4+

Getting better but enhanced functionality would be great

Westpac One is starting to grow on me, but it still lacks some basic functionality. The first is a Secure Mail function, which is standard across most NZ banks, and increasingly important in the time of COVID-19. Rather than waiting on hold for hours during a lockdown or when you can’t reach a branch, it would be great to send a secure email for assistance and then wait 2-3 or even 5 days for a response. This would allow the bank to better triage customer service requests, keep customer frustration down and avoid testy phone conversations with customer service representatives (the ones I’ve dealt with have been excellent, thanks Westpac), and end up with better time usage for everyone. The second functionality I’d like to see is the ability to save the details for international payees. Having to input this data every time I want to send money to a family member overseas is a real pain. It would be great to save the details like we can for NZ payees. Thanks for your consideration.

Timeline problem

The app is great for everything except trying to find things on your timeline because it isn’t correct and is all out of order it will say I went to 5 different places on one day even though I went to those places on completely different days. It’s really frustrating and I’m thinking of changing banks because of this, one of my friends has already changed banks because of this problem too. If you could fix this issue I’d happily stay with this bank but if not I will need to change as it’s not good enough and not helpful at all.

Could use improving but what they do have is good.

What they have on the app works good. I love the quick transfer and use it several times a day but,.. Wish they’d give colour options though as I’m not fond of the colour or styling. (ANZ app is much nicer, very sleek looking). Pls allow us to colour & customise, on the inside and outside of the app. There is also an issue with the pic at the top, it zooms right in so you can’t put a nice pic up (a pic of a cat will just show it’s eye for eg) the sample pics they have there are also very gloomy. anz has way more banking options on their app but still really well laid out & easy to use. pls take some pointers. For new users make sure you log out of the app every time or you’ll get “issues”. And also the constant pop up at the bottom of the screen about the helicopter is very annoying!!! I am sorry I can’t afford to donate, pls remove it from my app it’s just aggravating and I’m constantly. clicking on the x to get rid of it. EDIT: best bank worst app aesthetically. am considering my banking options as style and comfort are important to me.

UPDATE: 21 may 2024 can’t get into the app
Half the time so very annoying will be shifting my money out at the end of the month have gotten sick of it

Developer Response ,

We released 17.3.2 on Thursday which contains a number of stability and preference improvements. This is part of ongoing work to improve your mobile banking experience with Westpac.

Please let us know if this works for you. ^SM