GlobeOne: Get More from Globe

Name: GlobeOne: Get More from Globe
Rating: 4.5 (184812 reviews)
Author: Globe Telecom, Inc.

Exclusive offers and rewards

Free

185k Ratings
Ages

13+
Years
Category

Utilities
Developer

Globe Telecom, Inc.
Language

EN
English
Size

492.5
MB

Discover new ways to enjoy life with GlobeOne, your life-enhancing digital companion! Get more from your Globe and TM accounts -- buy SuperXclusive promos, pay all your bills in one go, earn more points, redeem exciting rewards, and so much more all in one app. GET MORE FROM GLOBE AND TM - Create an account using a Philippine mobile number - Enroll all of your Globe and TM accounts to stay connected and keep track of your data usage and add-ons in one simple dashboard: Globe Prepaid and MyFi, TM, Globe Postpaid, Globe Platinum, GFiber Postpaid, GFiber Prepaid, Home Prepaid WiFi - Buy a Prepaid eSIM STAY CONNECTED WITH APP-EXCLUSIVE PROMOS - Quickly subscribe to your recently bought promo, or discover your top pick - Get additional data, longer validity, or freebies when you buy SuperXclusive promos. - Subscribe to auto-renew and always be connected - Roam like a local: subscribe to roaming promos or book your roaming promos ahead of your trip PAY ALL YOUR GLOBE AND OTHER BILLS - View and download your billing statements for your Globe Postpaid and Globe At Home accounts - Get real-time payment posting when you pay in GlobeOne - Pay all your Globe bills in one transaction - Never miss a due date when you set payment reminders - Pay other billers such as utilities, airlines, credit cards, insurance, and many more LOVE THE WAY YOU PAY - Pay with eWallets: GCash, Shopee Pay, Grab Pay, Maya - Pay with bank transfer: BPI, RCBC, Unionbank - Pay with credit cards - Link your GCash mobile number and view your balance ENJOY FUN AND REWARDING EXPERIENCES - Join the All-New Rewards for all your Globe and TM accounts - Earn points when you load promos and pay Globe bills in GlobeOne - Redeem telco promos, vouchers, gifts, and many more using your points - Don't miss out on flash deals and surprises - Play and win everyday with TM FunRewards - Experience the VIP Experience with Globe Rewards+ MAXIMIZE AND MANAGE YOUR ACCOUNTS - Register your SIM - Update or renew your plan - Customize your All-New GPlan Plus plan and convert your GBs into vouchers - Upgrade your physical SIM - Add a new GFiber broadband connection with no additional requirements needed DISCOVER LIFE ESSENTIALS - Explore new ways to enjoy the digital life across food, health, education, and finance - Earn cashback by selling load and promos with GoEARN and TM EasyRAKET

Ratings & Reviews

4.5

out of 5

185k Ratings

Not giving me the right amount of data even after I paid already for my plan
10/09/2023

The lady named nobody
I ran out of data by last month even before my due date because I had work engagements wherein my data were all exhausted. So I paid this 2 weeks before my due date. However, when I paid it already, it took over 2 weeks (okay, maybe because of my due date?) however, I was thinking, why did I only get 15 GB of data instead of 30 GB whereinfact I paid for the whole month including the excess I had (because they had offered, and I had to avail as well since I really need data). Now, because I was only left with 15GB, I had to make it last for this month, sadly I ran out of it again. And it says it will refresh by 21st of this month, and only 15 GB? How will I ever resolve this? Thinking about this inconvenience makes me think I should not have enrolled with this plan, it’s draining. Please provide immediate response, Ma’am and Sir. I messaged my agent about this however, I got only a few replies until nothing anymore.
Not giving me the right amount of data even after I paid already for my plan
10/09/2023

The lady named nobody

I ran out of data by last month even before my due date because I had work engagements wherein my data were all exhausted. So I paid this 2 weeks before my due date. However, when I paid it already, it took over 2 weeks (okay, maybe because of my due date?) however, I was thinking, why did I only get 15 GB of data instead of 30 GB whereinfact I paid for the whole month including the excess I had (because they had offered, and I had to avail as well since I really need data). Now, because I was only left with 15GB, I had to make it last for this month, sadly I ran out of it again. And it says it will refresh by 21st of this month, and only 15 GB? How will I ever resolve this? Thinking about this inconvenience makes me think I should not have enrolled with this plan, it’s draining. Please provide immediate response, Ma’am and Sir. I messaged my agent about this however, I got only a few replies until nothing anymore.
Some info i need as a user missing
11/01/2022

chrisangeloperez
This new app has been missing some key information that, as a user, keeps me going back to the the older app:• Exact time of the promo expiryI only see the date when my go promo expires; I keep checking the older app to check the time of day it will expire. I need to know wether my promo expires that morning or I still have the entire day. The new one doesn’t show that as easily, if it’s there at all. • Cannot take action on the sliding banners on topSome banners have buttons, some banners do not, even when they are talking about an actionable promo. This inconsistency takes me out of the experience and makes me as a user feel not in control, making me frustrated. • I appreciate the animations and splash screens but they’re a little bit ‘makulit’I understand things have to load and splash screens and loading animations help that UX concern but they’re too active and moving and frankly too “happy”. I’m still fiddling with the ins and outs of the app and trying things out, and after a while the animations just irk the hell out of me as a user who is getting frustrated. The motion doesn’t calm me down, or assure me that I should wait. At least in energy or tone. Look, I appreciate the continuous improvement the Globe services have been undergoing for the past few years. I can see that eventually most services can be consolidated into this GlobeOne app. I guess my responsibility as a user is to report the things that work and the things that don’t work for me so far. Regards,-C
Some info i need as a user missing
11/01/2022

chrisangeloperez

This new app has been missing some key information that, as a user, keeps me going back to the the older app:• Exact time of the promo expiryI only see the date when my go promo expires; I keep checking the older app to check the time of day it will expire. I need to know wether my promo expires that morning or I still have the entire day. The new one doesn’t show that as easily, if it’s there at all. • Cannot take action on the sliding banners on topSome banners have buttons, some banners do not, even when they are talking about an actionable promo. This inconsistency takes me out of the experience and makes me as a user feel not in control, making me frustrated. • I appreciate the animations and splash screens but they’re a little bit ‘makulit’I understand things have to load and splash screens and loading animations help that UX concern but they’re too active and moving and frankly too “happy”. I’m still fiddling with the ins and outs of the app and trying things out, and after a while the animations just irk the hell out of me as a user who is getting frustrated. The motion doesn’t calm me down, or assure me that I should wait. At least in energy or tone. Look, I appreciate the continuous improvement the Globe services have been undergoing for the past few years. I can see that eventually most services can be consolidated into this GlobeOne app. I guess my responsibility as a user is to report the things that work and the things that don’t work for me so far. Regards,-C
Globe/TM Rewards
25/04/2025

De-Jar
I don’t like that Globe is now gatekeeping the Rewards system in the GlobeOne app. I used to be able to access Rewards easily via SMS and by calling *143#. It was far more convenient then than it is now. Back then I can claim mobile data in case of emergencies using my reward points, but I can’t do that now because I have to be online on the app to claim mobile data rewards. Now if I need emergency mobile data, I need to use their UTANG service which now costs me more (due to the service fee). I would have appreciated it if the app was only one way to access rewards, but they removed access elsewhere so I’m forced to download the app (which doesn’t even run well even in my newer devices, much worse on older ones). I guess Globe just don’t care for subscribers who don’t have Smartphones or people who don’t have powerful enough devices to download the app. They don’t care if you’re a long-time subscriber (like me who has been a subscriber for a decade at this point), they only care if you can afford a smartphone (that can download the app) because only those who can afford it can afford to give them more money via loading. They don’t reward loyalty, they reward heavy spenders.
Globe/TM Rewards
25/04/2025

De-Jar

I don’t like that Globe is now gatekeeping the Rewards system in the GlobeOne app. I used to be able to access Rewards easily via SMS and by calling *143#. It was far more convenient then than it is now. Back then I can claim mobile data in case of emergencies using my reward points, but I can’t do that now because I have to be online on the app to claim mobile data rewards. Now if I need emergency mobile data, I need to use their UTANG service which now costs me more (due to the service fee). I would have appreciated it if the app was only one way to access rewards, but they removed access elsewhere so I’m forced to download the app (which doesn’t even run well even in my newer devices, much worse on older ones). I guess Globe just don’t care for subscribers who don’t have Smartphones or people who don’t have powerful enough devices to download the app. They don’t care if you’re a long-time subscriber (like me who has been a subscriber for a decade at this point), they only care if you can afford a smartphone (that can download the app) because only those who can afford it can afford to give them more money via loading. They don’t reward loyalty, they reward heavy spenders.
Useless, difficult, inconvenient app
12/05/2023

Adiemm
Very slow app. The previous version was better. Difficult to find the menu you need. It’s on top like a free advertisement. There’s so many things there that don’t work. My internet plan is 3499 with speed of 800 mbps and yet the app is so slow. When I called the company for a plan renewal because I could not renew the plan using the app, they ask for all the info to verify my account ownership but then in the end they tell me to use the app to do the renewal. Four times we talked over the phone but to no resolution! The requirement to use the app is very incovenient. It doesn’t facilitate things. I told them that but they say that’s the procedure now. You cannot bypass the app. One must use the app to renew. Useless phone calls. Useless hotline. So, they tell me to go to a branch. Thank you very much!After the above review, improvements were made. For almost a month I’ve been checking the app. It’s fast at start but still loads slow when I go to each account. And I noticed that my account under load tipid plan no longer show the account number and the billing statement. The previous app had them.

Developer Response
We’re sorry to hear that you didn’t have a great experience using our app. We will inform our technical team to take a look at this. Rest assured that we're currently working to improve your app experience.
Useless, difficult, inconvenient app
12/05/2023

Adiemm

Very slow app. The previous version was better. Difficult to find the menu you need. It’s on top like a free advertisement. There’s so many things there that don’t work. My internet plan is 3499 with speed of 800 mbps and yet the app is so slow. When I called the company for a plan renewal because I could not renew the plan using the app, they ask for all the info to verify my account ownership but then in the end they tell me to use the app to do the renewal. Four times we talked over the phone but to no resolution! The requirement to use the app is very incovenient. It doesn’t facilitate things. I told them that but they say that’s the procedure now. You cannot bypass the app. One must use the app to renew. Useless phone calls. Useless hotline. So, they tell me to go to a branch. Thank you very much!After the above review, improvements were made. For almost a month I’ve been checking the app. It’s fast at start but still loads slow when I go to each account. And I noticed that my account under load tipid plan no longer show the account number and the billing statement. The previous app had them.
Developer Response 01/05/2023
We’re sorry to hear that you didn’t have a great experience using our app. We will inform our technical team to take a look at this. Rest assured that we're currently working to improve your app experience.

GlobeOne is with you every step of the way. We’ve made updates to improve how the app works for you. • Find what you need faster with improved Search and Quick Actions • Enjoy a smoother credit card payment experience • Get help with your GFiber Prepaid connection more easily • Stay on top of your balances with Loan History • Experience a cleaner, more intuitive app Update now and let’s keep moving forward together.

Version 1.16.0 5 days ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
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The following data may be collected and linked to your identity:
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The following data may be collected but it is not linked to your identity:
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- Contacts
- User Content
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Accessibility

Information

Provider: Globe Telecom, Inc.
Size: 492.5 MB
Category: Utilities
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English
Age Rating: 13+

13+

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