ComfortDelGro Taxi is a leading taxi company in Singapore that offers passengers street hail and taxi booking services 24/7. Our ComfortDelGro Taxi Booking App offers individuals and families alike the convenience of booking a taxi without any hassle - anywhere, anytime. Our taxis, which include four-seaters and seven-seaters, are also environmentally friendly.
- Allows you to make current and advance taxi bookings.
- Automatically detects current location as pick-up address via GPS.
- Add notes to driver.
- View list of available promo codes.
- Redeem your Cabpoints instantly for your bookings.
- Preset and retrieve favourite locations for bookings.
- Preset and retrieve your favourite journeys with trip details (pick-up and drop-off addresses) for bookings.
- Sync your calendar to the App so that you can book a taxi to the destination of your upcoming appointment.
- Add preferred in-app payment method, including Cabcharge.
- Allows you to Pay for Street Hail.
- In-app push notification for all taxi bookings.
- Track location of taxi for your bookings.
- View estimated taxi fares.
- Share trip details.
- Cancel taxi bookings.
- View completed booking trips for the past 30 days.
- Rebook from previous trips.
- Retrieve eReceipt after each completed trip.
- Share your taxi experience with us.
- Stay updated with the latest announcements.
- Rate our driver after each completed trip.
ComfortDelGro Taxi Booking application runs on iOS7 and above. Features of this application may vary according to different versions of operating system and the phone models.
- New ComfortRIDE booking service that offers passengers nearest vehicles with fares that adjust according to demand and supply
- Bug fixes
Ratings and Reviews
The new app is bad. Why fix something that aint broke?
UPDATE: i switched to Gojek. This lousy app and tone deaf customer service isnt worth it anymore. Goodbye Comfort!!
As a frequent user of Comfort Taxis, i am disappointed. This app is a disservice to both customers as well as your drivers. U cannot see the address to which u have booked clearly on the screen. U can only see it in the mini map. Why isnt it visible in the bottom part of the screen along with the taxi fare like before? Another huge problem is the inability to contact the driver after the app alleges that the driver has reached the destination. What if i cannot find the driver in the maze of carparks? It happened to me today, and it just so happens that i have the habit of taking screenshots of my bookings so i had the driver’s number and was able to communicate with him. BIG not ok. Twice today i have booked pick up addresses that have gone wrong in the app - it changes it to an address it is familiar with. BIGGER not ok. I cannot seem to access the menu or my profile if there is an on-going booking, nor can i book another taxi at the same time! If there is a way, it isnt intuitive. Why such a bad start? The existing app was working SOOOO much better!
Developer Response ,
Dear Sir/Mdm, thank you for your feedback. We are looking into these to improve the app. Please update the latest version.
A pretty app doesn’t mean a useful app
The previous app was amazing - I could book directly based on my bookmarks. But this current app?! I can’t even see my favourites quickly while booking. I can’t see where my pick up location is on that small map also!! The locations are in the map are l not updated - I stay in a BTO that was built two years ago, and the location the GPS gives is always another block. The app doesn’t update when I receive a notification that a new driver has been found after a driver cancelled. I was trying to contact the driver to let him know my exact location so that it is easier for him, but since the screen still says: ‘searching for a driver’. I was in a rush and got on a street hail, and then I receive a notification - ‘driver is nearby’ ?! WHAT?! Majority of us when booking a cab is in a rush and won’t be in a right frame of mind to deal with your app’s inefficiency. For both the rider’s and driver’s sanity, and to reduce cancellations, make sure the app is fast to refresh and provides the most accurate information. Another thing - why is the overlay containing the driver’s details in grey?! I can’t see it clearly if it is in grey seriously.
Please do something to improve this app
This app is far behind the previous version. With many loopholes that need fixing. Firstly, the auto-call only dials AFTER the taxi has arrived at the pick up stop. so the taxi driver assumes passenger is late when the passenger does not even know he taxi driver has arrived !
Secondly, the taxi is AUTOMATICALLY CANCELLED after the estimated arrival time expires (eg 1-3 min or 6-8 min or 8-10 min) regardless of whether the taxi is on his way or already arrived at the pick up stop. I spent 10
Minutes waiting for my taxi to drive in only to get a call to say it has been cancelled and the taxi was right in front of me going from red (booked) to green (available). Any other customer would have been confused if not frustrated !!
Just two simple bugs that I have picked up by using the app a mere 3 times. Please fix it or we will be moving to grab and go-jek soon. Many of our colleagues and friends have already made the move so you are losing customers fast. A real pity more testing wasn’t done before the launch.
Up to six family members will be able to use this app with Family Sharing enabled.