My M1‪+‬ 4+

This new M1 app is a joke. I login with my M1 ID which is my email address, but can only view and pay the bill with my main account, which is the Internet Plan. I can’t switch to view or pay my mobile plan which is already associated with the same M1 ID. That’s fine, I logout from the app, login again with my mobile number, finally able to see my mobile bill, but I can’t download the PDF format! It prompted me in order to view the PDF bill, I have to login with my email address. So how now? I need my mobile bill in PDF file so that I file a claim to my company! I am your over 20 years customer, but I am now ready to switch to your competitors after the internet and mobile plan contracts are due. Bye!

Hi yawkent. We'd like to see how we can get this fixed for you. PM us so that we can get to the bottom of this. Message us by heading over to our Facebook page, then tap on 'Send Message'. We look forward to hear from you. - Sam

Hey M1, my first ever AppStore review goes to you. App has been loading for the past 1 hour to no avail. I checked online faq which tells me to uninstall and install the app and try again if I run into any error for the app. Seriously? Is this the best you can do? When I switched over from the previous sim only plan to this bespoke sim only plan, I didn’t even receive any last bill for the previous plan and the acct was deactivated from the old app the moment I signed up for the bespoke plan, so I cannot check what was to be reimbursed to me. Now neither old app and new app is working. Just brilliant M1!!! If tech support is not up to standard, ultimately you are gonna lose your customers. The few dollars savings on monthly bills just doesn’t justify the much lower level of service and support we are receiving as compared to your competitors. Please also don’t forget there are actually cheaper and more reliable plans out there. Roaming is less important when most of us are literally stuck on this island in this pandemic. Totally disappointed from a customer who first signed up with u over 20 years ago.

Hi esql, thank you for your long term support, it is much appreciated! We're sorry to hear about your service experience too. Understand you have already switched over to the Bespoke SIM-Only plan, please note that you will still be able to access your bill from the old SIM-Only plan by logging on to Manage My Account at https://bit.ly/2S1Cp7d . You will be on a new billing account once you changed to Bespoke SIM-Only plan and your bill cycle will be on the 1st of every month. If you're still encountering difficulty accessing My M1+ app, please reach out to our Live Chat agents via https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (Available daily from 9am to 9pm). We would need more details to help you on this matter.
Thank you. - Sam

The user interface of this app is very poor. It greys out when I try to add payment method / card.

So instead I linked to AXS to pay. However, the following month, I am unable to click on the AXS option in the M1+ app to pay bill.

This is very stressful to customers given that we are slapped with a payment deadline, yet we are limited to payment via the app only and the app’s user interface is so poor. Please fix the above and concurrently allow payment via M1 website as an alternative (which is what you have for non-Bespoke plan) and this can ease the stress on all customers.

Hi Brotherfromanothermomma, thank you for bringing this to our attention. May we get you to uninstall and reinstall My M1+ app and ensure it is updated to the latest app version. Should issue persists, do note of the error code and head over to this link: https://mindy.m1.com.sg/sms?sy1zn and tap on the "Chat with Us" button (Available daily from 9am to 9pm) for further assistance – Sam