This app is amazing! The tooth brushes that Phillips Sonicare for kids makes are so affective!!! I used to hate brushing my teeth so much. But now, brushing my teeth is like playing as many video games as you want! I brush three times a day, and I used to brush about twice a week! My teeth were descusting. But now, they are as white as snow! The sparklys ( an adorable character you help hatch it out of its egg) are so creative and cute! I love feeding and brushing my sparkly so much. But, I have a problem. So this goes to a whole different story, and it’s long, but hang in there. So I got a Phillips sonicare kids toothbrush one night. My brother did too. We got the app, and brushed right away. We loved it, and my brother got clothes and dens the next day. I was so jelly, because I apparently hadn’t unlocked all that yet. I told my mom, and she told me she would call them, so she did. Then the next day I saw my brother go to his achievements and he had achievements, which I hadn’t unlocked either. I was like, how did you- WHAT?!? And he has his sparkly achievements too! I really want this stuff. My mom told me I’ll probably end up with a new toothbrush, which is fine with me, cause I don’t think my toothbrush is all too happy about the first time I used it and how dirty my teeth were lol. Anyway, please fix this problem! Thank you!

I would love to give this app a 5 star review, however, its inability to sync across multiple devices is a major flaw. We have the app on each of our phones (we parents) and 1 tablet because our daughter LOVES brushing with this app! She is always excited and makes it a big reveal to see what new present het Sparkly got today! However- it’s impossible as busy parents to have her brush with the same phone/tablet every time. When she brushes with one and not the other two, she doesn’t get credits and it ruins her ‘brushing streak’ and impacts the presents her Sparkly gets. Then she gets upset. So now, every night she brushes with one she didn’t brush with the night before, we have to go in the parent dashboard and manually give her credit. It’s incredibly frustrating. And I can’t even imagine if I was a parent trying to share custody across two households, or had more than one child I was needing to brush teeth at same time, what a nightmare. This could be sooooo incredible. But the lack of syncing is ridiculous and believe me if my daughter didn’t love it so much (and it does do what it claims for her- her teeth brushing has improved a TON), we’d have given up on it. Come on Sonicare, you have to know this is not really sustainably functional for most families without the ability to sync a profile across devices?!

Both my kids love Sparkly and so do I as a parent. This toothbrush and app were recommended to us by my daughter’s dental hygienist after a not-so-great cleaning. My then 6-year old daughter had always been compliant about brushing, but never brushed long enough or thoroughly enough until Sparkly provided a clear visualization of all the germs getting brushed away. In other words, she was trying, but not succeeding, until Sparkly helped pave the way.My 4-year old son, on the other hand, was simply resistant to having his teeth brushed until we got him a Sparkly like his sister (we still brush for him, following the cues). Gone were the daily battles! He loves feeding Sparkly and making her do tricks. He even reminded me one morning when I forgot, that Sparkly needed brushing!I really, really love Sparkly, and I say this as someone who is cognizant of the addictive gaming tricks used by the app: constant rewards, achievements, and that sort of thing. In this case, it’s being used for a good cause: I want my kids to get addicted to brushing their teeth. The app won’t entertain them forever, but I think the brushing habits will be lifelong.

UPDATE: Since my last review, I’ve tried to reach out to customer support via twitter or Facebook. However, customer support has been non-responsive. I am still experiencing the same issues as I outlined in my original review which has now been over a year and a half now. Updating my review of this app to now be 1-star given the non-existent customer support. Original review below.This app has many glitches. The 4.5.0 update 7 months ago provided new food and clothing items. To this day since that update, even after a subsequent update for bug fixes, we have not received any of the new clothing items. We just get the same spray cans or food items regularly now (mainly spray cans) with way much more than we need. It is to the point now where our 6 year old daughter is losing interest in the app.Separately, it doesn’t seem the “My Achievements” is no longer tracking milestones. We have used this app for two years now and hit the 1M milestone within the first year (When her brush strokes time was shorter due to her age). Since then she’s brushed in a much longer time but the 2M milestone not reached.It was a good app to start when it wasn’t glitchy and we’ve used it for two years. But now with the app having all these glitches that are degrading the performance and experience, our daughter is losing interest in it. If these glitches are not fixed, she will likely stop using it.