Went yesterday for 2 free tacos for Seahawks rushing touchdowns. Yeah! Of course, ordered Mexi fries. Got orders for me and my husband. Meant I didn’t have to make dinner. You have the most amazing staff at 150th and Aurora! I know everyone’s name and they know me. Anna, Maria, Lupe and Ben were all there yesterday. I told them that they have so much fun at work that it spreads to their customers. Your store is such a happy place! I think they all need at least a day off with pay and more! Really hope you let them know that they are special. Tell them Terri from BevMo did another survey raving about them. Thanks!

My family members and I are long-time Taco Time customers, and love the food and the positive, courteous employees. We’ve really been enjoying all the freebies and deals we’ve been getting since the app became a “thing”, too. Sadly, I can’t and won’t give the app a glittering review, because I find it to be not always user-friendly and it seems to have quirks that the employees don’t even understand. I don’t feel they’ve been fully trained on the app, because I get shrugs and, “I’m sorry it’s not working.” Not the employees’ faults. I’ll sit in the drive thru line and check my bank account balance to make sure I have money in there, because you can’t even get freebies like the Tuesday Rush tacos unless there’s money in your account. Three days ago, I tried to use a free entree reward that was in my app. When my app was scanned, it didn’t give me the free entree, yet it removed it from my rewards like it had. I told the lady at the window, and she said to call back later and they’d *try* to fix it. She didn’t seem confident they could fix it there, so I wrote to corporate. Three days, and no response. Just wrote again. Not trying to be a “Karen”. I’ve worked in customer service for years, so I get that people can be rude and mean for no reason. I just would like my $5.46 back, pretty please! I’d ignore it if it was under a dollar, but I just wanted my free entree. I guess my issue with the app is I don’t trust it. When it says there’s a reward, I go up to the window unsure if the app will come through for me. I don’t go to Taco Time unless I’ve got money in my account, because half the time, the rewards don’t work. Thank you for reading.

I love that my favorite orders are saved. I propose a couple improvements: 1. I don’t know the street name and number of my local Taco Time so I always have to check that I have the right location. This could be improved by displaying the city name more clearly and potentially a mini map image. 2. The rewards seem a bit buried. Half the time I don’t realize when I am using them. Rewards could be more prominent and easier to see. Great app though! I use it often.

I love this app, it works as intended and does the job well. It’ll be even nicer when all the Taco Times in my area support mobile. However, the glaring issue I have is related to payments. Why is there only support for one payment card? Traveling a lot for work, I’d like to pay with my corporate card, but to add that card to the app it deletes my personal card. Having to constantly switch/add the card of choice to make a payment is silly. Is it difficult to allow us to select from a list of stored payment methods?