Midco My Account

Name: Midco My Account
Rating: 2 (1 reviews)
Author: Midcontinent Communications Inc.

Account & Billing Support

Free

1 Rating
Ages

4+
Years
Category

Utilities
Developer

Midcontinent Communications Inc.
Language

EN
English
Size

37.4
MB

Manage your Midco account on the go with the My Account app – pay bills, check outages, book appointments or contact support from your phone. Control your Midco account right from your phone. With the Midco My Account app, you can: – View your statement and pay your bill. – Manage your account details, users and profile. – Get important account notifications. – Explore your current service plans and equipment. – Troubleshoot or reboot your equipment. – Reset your password and security PIN. – Manage your auto pay and paperless billing settings. – See current service outage updates. – Add upcoming appointments to your calendar. – Access troubleshooting tips. – And more! Just download the app and log in with your My Account information to get started. – Streamlined navigation. Intuitive design. Maneuvering your way around the app is simpler than ever. From the main dashboard, you can access the navigation bar to easily manage all your Midco account information. – Quick customer support. Connect with our support team directly from My Account. Click the speech bubble icon in the upper left corner of your screen to live chat with a customer service representative. Or if you prefer, you can text or call. – Appointment scheduling. When you have an upcoming Midco service or install appointment, you can now save it to your device calendar. Customers can modify appointments in the app and cancel service call appointments. – More accurate outage updates. If we detect a Midco service outage in your area, it will appear on your main dashboard. Have questions or need support? Reach out at Midco.com/Contact.

Ratings & Reviews

2.0

out of 5

1 Ratings

No longer works
Feb 11

Awdupove
App worked great until this morning. Now it’s just a blank screen. Tried deleting and reinstalling and no change.

Developer Response
Hello! We would be happy to help you with the app. Please reach out to us via any of the options at Midco.com/Contact.
No longer works
Feb 11

Awdupove

App worked great until this morning. Now it’s just a blank screen. Tried deleting and reinstalling and no change.
Developer Response Feb 15
Hello! We would be happy to help you with the app. Please reach out to us via any of the options at Midco.com/Contact.
Features Crash App
10/08/2021

wafflez2000
Every time I press on “Billing” the whole app just crashes. I’ve deleted the app, and redownloaded it a million times but it keeps happening. And when I open the app up again it says Error Receiving Billing Info for my account. And then it pops up with like 20 pop-ups saying “Timed Out” and I have to press ok a bunch to get past them all. Why can’t I see my billing? That’s the only reason I need the app.. if it’s a feature on the app, shouldn’t it work??

Developer Response
Good morning! We are sorry to hear that you are having issues accessing the app! We would be more than happy to look into this with you. All of our contact information can be found here: Midco.com/Contact. Thank you for taking the time to leave us a review and we hope to hear from you soon! Have a great day!
Features Crash App
10/08/2021

wafflez2000

Every time I press on “Billing” the whole app just crashes. I’ve deleted the app, and redownloaded it a million times but it keeps happening. And when I open the app up again it says Error Receiving Billing Info for my account. And then it pops up with like 20 pop-ups saying “Timed Out” and I have to press ok a bunch to get past them all. Why can’t I see my billing? That’s the only reason I need the app.. if it’s a feature on the app, shouldn’t it work??
Developer Response 10/19/2021
Good morning! We are sorry to hear that you are having issues accessing the app! We would be more than happy to look into this with you. All of our contact information can be found here: Midco.com/Contact. Thank you for taking the time to leave us a review and we hope to hear from you soon! Have a great day!
Payment
01/27/2022

BreaCorn
The payment option on both the website and app are awful. We were told a payment did not go through, so I went back to retry the payment and it does not tell you which bill needs to be paid. You press pay bill in the app and it just brings you to the website and shows every bill statement. There is no way to make it show which ones need to be paid, just when you paid and when it wasn’t processed. It’s very very frustrating when you are trying to pay your bills and it won’t show which one did not go through 🤬
Payment
01/27/2022

BreaCorn

The payment option on both the website and app are awful. We were told a payment did not go through, so I went back to retry the payment and it does not tell you which bill needs to be paid. You press pay bill in the app and it just brings you to the website and shows every bill statement. There is no way to make it show which ones need to be paid, just when you paid and when it wasn’t processed. It’s very very frustrating when you are trying to pay your bills and it won’t show which one did not go through 🤬
No Accounts Were Returned
09/19/2020

wolfebite25
I have an account on the website, which I always have trouble getting to work correctly on my phone, so I downloaded this App and I put the same log in info, it gives me the error that no accounts were returned...I still can’t log in after multiple attempts since downloading. Thought maybe I had to register on the app itself then..not likely but gave it a try..and it says it’s already registered. Still won’t let me log in though! Better yet, can’t find app HELP on the website and the app doesn’t have the option on the log in screen! No idea how to get this to work now.

Developer Response
Hi wolfebite25! We're sorry to hear that the app is not working for you and the website has not worked on your phone! We would love to get this fixed for you so could you please reach out at Midco.com/Contact? Thank you!
No Accounts Were Returned
09/19/2020

wolfebite25

I have an account on the website, which I always have trouble getting to work correctly on my phone, so I downloaded this App and I put the same log in info, it gives me the error that no accounts were returned...I still can’t log in after multiple attempts since downloading. Thought maybe I had to register on the app itself then..not likely but gave it a try..and it says it’s already registered. Still won’t let me log in though! Better yet, can’t find app HELP on the website and the app doesn’t have the option on the log in screen! No idea how to get this to work now.
Developer Response 10/16/2020
Hi wolfebite25! We're sorry to hear that the app is not working for you and the website has not worked on your phone! We would love to get this fixed for you so could you please reach out at Midco.com/Contact? Thank you!

Minor feature enhancements and bug fixes.

Version 5.0.72

Feb 18

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics