Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.
WHAT YOU CAN DO WITH HOSTAWAY
Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google)
– Real-time sync on availability, pricing, and calendars across all connected channels.
– Manage all reservations and conversations in one unified inbox.
– Automate 93% of repetitive guest communication with AI Replies.
– Increase earnings by 25%+ with Dynamic Pricing.
– Track performance with advanced reporting and insights.
– Self-serve Owner Portals and automated statements for professional, transparent owner reporting
– Connect your 200+ tools through powerful integrations.
– Create or connect your own direct booking website to cut OTA commissions
– Available in 6 languages (and growing!)
Everything works together, so you don’t have to.
WHY HOSTS CHOOSE HOSTAWAY
Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides:
– Award winning 24/7 phone support, with help always a call away.
– A comprehensive Help Center for self-service.
– A 97%+ customer satisfaction rating.
– Global, multi-language team coverage for local understanding.
When something matters, you get real help, fast.
GET STARTED
Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you.
I have 5 properties and am about to add 5 more, and I needed a better software solution for my listing management, communications, calendar, and vendor mgmt. I’m listed on 5 different channels, plus Zillow and Furnished Finder. I trialed several different tech options and, in my opinion, Hostaway was the best option. They came in like $10 higher per month than my 2nd closest option, but their customer support was SIGNIFICANTLY better than the 2nd option. If you have any problems whatsoever, which you will because that’s the nature of this business, they pick up the phone 24/7 and ALL of their customer service reps speak excellent English, are all knowledgeable of the software and its capabilities, and have known how to answer all of my questions ASAP. Also, because of how easy their tech and OTA integrations are, I’m now on 4 additional channels that I wasn’t on previously and have already seen an increase in occupancy because of this.Given that I value my time and freedom more than $10-20 per month per listing, Hostaway has been a complete no-brainer for me. Wish I had found it earlier, and wish I had started integrating all my listings and technology into Hostaway when I only had one property. Worth every penny. Highly recommend to you, whether you have 30 properties or 1.
Great Customer Service
Zoy_la
I am very impressed with Hostaway’s customer service and onboarding process. Whether I send an email at 8am or 2am there is a response in less than 5 hours. Billy Joe has answered most of my questions. They seriously do not stop answering questions until my issue was resolved and there’s always a follow up to make sure the issue is resolved.Hostaway loons complicated but my onboarding specialist Jane B made it a breeze. She had an answer for every question I had, and was very patient and fully explained all the key functions than any host on a OTA platform would need.If you are running 3 or more properties I highly recommend you give Hostaway a try. The high quality customer service is worth it. All of them speak very good English and very knowledgeable about the platform rather than reading off of some script.
Lost me $1000s in reservations
Hotpants101
I had high hopes for Hostaway. The entire point of signing up with them was to build my direct booking business. I had numerous people try to book directly and the site malfunctioned everytime when they put a credit card in. I reached out to Hostaway for support. In the beginning support was great and I received a response right away with actual help. But with these errors, it took over 5 days to get a response everytime I sent an email. I lost $1000s of reservations due to this as people said they ended up booking something else. After weeks of Hostaway telling me they were looking into it and taking my issue seriously, they still couldn’t tell me what the issue was or that it was being fixed. Eventually I was losing too much money on lost reservations for it to make sense to keep using them. To add insult to injury, during the process of me trying to cancel my membership, they took so long to respond and actually cancel my account that I was charged an additional $370 for a new month. They also don’t allow you to cancel your account online. You request it and then, you guessed it, you have to wait for someone to call you to try to keep you on. But no one ever actually called me and they refused to refund any money even though their product doesn’t work and they have zero support. RUNNNNNN
Moving on to another app
Ghost fighting
After investing all the time and energy to make the big switch to Hostaway I’ve found that it has a major flaw and they seam to have NO intentions of fixing it. I own several properties and need a solution the makes it less work not more. Here’s the issue, Hostaway doesn’t let housekeeping companies work within the software. Housekeeping companies can NOT use one email or one login. So they have to log into each client with a buffet email and check every property one at a time. Imagine being the cleaning company’sand not knowing what homes calendars look like basically this means for one of my house cleaning companies they have 50 homes they take care of if all those clients were using host away. They would have to log out and login 50 different times at least 10 times a day per account to make sure the calendar hasn’t changed the schedule hasn’t changedor to-do item hasn’t been brought up. That would be 500 login and log out every day just to know if they’re taking care of their customers. My cleaning companies are unwilling to work with host away at all which means now I have to text or email manually every single change on every calendar for every property. It’s absolutely impossible!!!
Hey Hosts! A couple of handy updates are now live on mobile.
Escalations are now available in the mobile app. If you're already using AI-powered escalation rules on the web dashboard, those same flagged conversations now show up on mobile too – so you can triage urgent guest issues from wherever you are.
Happy Hosting!
Version 1.31.0
The developer, Hostaway, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Hostaway Oy
Size
79.6 MB
Category
Travel
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
iPad Requires iPadOS 16.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
