I spoke with a Mrs. Winters (I think) a few days ago about a situation that has been prolonged since October of 2019. She was extremely rude and not willing to work with me on any form of solution to the problem. I have made payments every single month since I bought my vehicle and for the most part all of my experiences have been handled professionally. This time however, my was experience was so bad that I will be looking into refinancing my vehicle for 2 reasons.... 1- so I can lower my payments 2- so I never have to deal with that particular service agent “manager” again.

Love being able to pay online and not over the phone. My last car I had, we did not get that option! Easy to read statements online. Only thing I would recommend is being able to save the card for future use so we don’t have to keep re-entering card information!

I’ve been paying this company for a few years now. For some reason the app isn’t working and when it was working, I was unable to make car payment. I would have to call and do a payment by phone. I don’t understand and I’m confused why the app isn’t working anymore. I would like to see my balance, and what do I have left to pay off since I changed it to paperless a few months back. If this continues, I would like to get the actual paper mailed to my address moving forward if this app is continuing to malfunction. Please and Thank you.

This app is the worst app possible. First You can’t save a payment method, you literally have to type your payment method into the system every single time you go to pay your bill, Then your payment due shows 0 owed/due up until your late which makes no sense, Lastly your payment system is the worst I’ve ever used!! It rejects my card/payment everytime and I literally have to go to the website just for it to take my payment 🤦🏻‍♀️save yourself some time and storage on your phone cause it’s not worth the hassle I’ll be deleting the app till it’s updated properly to take the payment correctly every time and they add in a payment saving feature!