I can tell a lot of people who have left reviews here seem to have similar problems. I found that the app had a pre-connected scale on there and I needed to add the new one manually instead of using that one. It’s possible that people didn’t do that step and are confused why the info isn’t showing up on the scale’s screen or the app. It didn’t show up for me until I went to Devices and then pressed the + to add it after the Bluetooth connected. The original one connected was named SWAN. Once I added the scale, it worked just fine and shows all of the info and stays connected. It seems that the inclusion of that pre-added scale has messed things up, and the directions to add the new scale to the app seems redundant when it seems that it’s already connected, which is why people ignore it. It’s not actually connected already. I’m really hoping their claims of accuracy prove truthful, as it was one of the main reasons I purchased it. I appreciate the multiple metrics

I’m using this app with the Oxilune Scale X Pro. I love the scale. It connects very quickly to Bluetooth on my phone and the measurements are accurate. The problem is if you want multiple users, you have to have them under the same account which means it keeps everyone’s information in the same account. My weight gurus scale allowed different users to have their own accounts and connect separately. This one doesn’t seem to do that. This is a very poor execution and provides no privacy. My girlfriend does not want me managing her weight and I don’t want her managing mine. With a good scale you should be able connect to the scale with multiple accounts on separate phones. Not happy about this and it may be a deal breaker.

Update to update: I don’t know why on the first day I was easily able to step on the scale and it showed info. I later had to go into other areas where you hit “measure” and connect and it pairs. It seemed to pair automatically the first day so maybe I did something wrong to take it off that I’m not sure. Update: apparently after the first day the scale refuses to connect to Bluetooth, I should have known better. Hoped the bad reviews were just from obese people who thought they should weigh less 😅 I had all of this awesome info but then it just shows three data spots and I have to go into the other areas where they show the graphs of all the other data, so I’m confused how I get back to all the data just lined up w out graphs.

I have purchased 2 different art scales. This app would not work properly with either scale. I entered my data. All worked fine with first scale. The we added my husband. The scale register all his data. BUT then the app would not switch back to my data. We both show up in tr Account tab, but his name is highlighted and also shows up at the top of the screen. We have tried EVERYTHING to get the app to switch back to me and record data for me, but nothing will make it switch away from my husband and his data. It will continue to add new data for him, but nothing for me. I deleted the app hoping to stay over, but it just reloads the original data. We even bought a different brand scale hoping that would fix the problem. Unfortunately I coukd find NO WAY TO GET CUSTOMER SUPPORT FOR THIS APP. As it appears to be the problem. I will now return this second scale and find one that hopefully uses a different app.