MyNM by Northwestern Medicine

Name: MyNM by Northwestern Medicine
Rating: 2.6 (2656 reviews)
Author: Northwestern Medicine

Medical

Only for iPhone

Free

2.7K Ratings
Age Rating

16+
Years
Chart

#182
Medical
Developer

Northwestern Medicine
Language

EN
+ 12 More
Size

215.1
MB

iPhone

See your medical records, schedule a visit, message your care team, find a healthcare professional, and more with the Northwestern Medicine app for iOS. The MyNM app is a secure app for patients powered by MyChart. With MyNM, you can: Manage Your Health: • See your health information and lab results • Securely message your physician and care team. • Schedule new appointments • Request prescription refills • View statements and pay your bill • Track your health and fitness when enrolled in self-tracking programs. Find Care • Search healthcare professionals by specialty, insurance carrier, language preferences and more. • View profiles for over 4,000 Northwestern Medicine physicians. • See nearby Northwestern Medicine locations, including Emergency Departments and Immediate Care Centers. Access Visitor Resources • View parking and transportation options • Access hospital maps and view on-site amenities • View nearby hotels and lodging

Ratings & Reviews

2.6

out of 5

2.7K Ratings

Better than nothing?
12/08/2022
VampyreCat
Especially since everything was forcibly moved to the app I had hoped things would start working. But since downloading this I have never had access to messaging or just about any of the other features of this app. My child had been sick and now I’ve come down with something and I wanted to schedule a telecom appointment for myself and send a message to my pediatrician about some of my concerns but I’ve been forced to call the hospital and sit in wait times just to be told I can’t come in due influx in RSV cases and that if I can treat at home it’s better. Especially if he has a possibility of having COVID. The previous health provider I had I did everything through the app. I liked that convenience and I had hoped to have the same here but have yet to have that. Bought all I can do on this app is see my billing balance
Better than nothing?
12/08/2022
VampyreCat

Especially since everything was forcibly moved to the app I had hoped things would start working. But since downloading this I have never had access to messaging or just about any of the other features of this app. My child had been sick and now I’ve come down with something and I wanted to schedule a telecom appointment for myself and send a message to my pediatrician about some of my concerns but I’ve been forced to call the hospital and sit in wait times just to be told I can’t come in due influx in RSV cases and that if I can treat at home it’s better. Especially if he has a possibility of having COVID. The previous health provider I had I did everything through the app. I liked that convenience and I had hoped to have the same here but have yet to have that. Bought all I can do on this app is see my billing balance
So hard to find anything
06/02/2024
Cjsgramma
Also I answer all the questions on the app before my appointment..then I get to my appointment and the exact same questions are asked about my meds. What’s the point of this? I can’t find the paper work from my last appointment , I don’t get it! Where do I look for this. I click on everything and it’s not there. I remove old meds that I no longer take on the my chart, then again. I get to the doctors office, the nurse asks the same questions I told her that I removed the meds and of course she doesn’t know why they are still showing up…and she tells me that she can’t remove them either. I’ve checked my chart and the are still there. Very poor system. Your system has a lot to be desired. Also the doctors and the nurses don’t know what the patients see on my chart, how about having a training on This for the medical personal so when I mention something on my chart they know what I’m taking about. My doctor told me he doesn’t know anything about the mychart. My doctor sent me the name of a specialist that I should see…I never received this I formation either in My chart or as a email. So I didn’t know about this until my next appointment 6 weeks later. And I had already see a pain specialist that I choice, and not one that was recommended. By my doctor. Again what’s wrong with your system????
So hard to find anything
06/02/2024
Cjsgramma

Also I answer all the questions on the app before my appointment..then I get to my appointment and the exact same questions are asked about my meds. What’s the point of this? I can’t find the paper work from my last appointment , I don’t get it! Where do I look for this. I click on everything and it’s not there. I remove old meds that I no longer take on the my chart, then again. I get to the doctors office, the nurse asks the same questions I told her that I removed the meds and of course she doesn’t know why they are still showing up…and she tells me that she can’t remove them either. I’ve checked my chart and the are still there. Very poor system. Your system has a lot to be desired. Also the doctors and the nurses don’t know what the patients see on my chart, how about having a training on This for the medical personal so when I mention something on my chart they know what I’m taking about. My doctor told me he doesn’t know anything about the mychart. My doctor sent me the name of a specialist that I should see…I never received this I formation either in My chart or as a email. So I didn’t know about this until my next appointment 6 weeks later. And I had already see a pain specialist that I choice, and not one that was recommended. By my doctor. Again what’s wrong with your system????
Beware - Communication Breakdowns and Confusion Guaranteed
11/20/2019
burgrafix
The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded. The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.

Developer Response
Hello- we're sorry you're having trouble with MyNM. Face ID is available - click the gear icon on the menu to visit the app's settings and turn it on. It sounds like the other issues pertain more to an issue at the clinic you visit, so this feedback has been passed along to the manager of the Fertility Clinic. If you'd like for someone to respond to you directly, please email us at MyNM@nm.org so that we can communicate with you personally.
Beware - Communication Breakdowns and Confusion Guaranteed
11/20/2019
burgrafix

The app is supposed to help with communication between a doctor’s office and patient, instead it creates an even bigger bureaucratic bottle neck than is already taking place at Northwestern Fertility Clinic. My experience has been that I have several extra steps each time I need to connect with the office: logging in each time (no ability for facial recognition), having a limited amount of sender options (I can’t email a nurse directly, only my doctor but they never respond directly), unresponsiveness (sometimes I have to wait days for an urgent question to be answered) and runaround from the office (when I call the office they tell me to send a MyChart message) and when I send a MYChart message I see that someone has read it but not responded. The app does have some good UI elements: easy to find the message, billing and results sections. The bones are there for it be a great app with a little consideration for the patient experience. I don’t have insight into what the doctors and nurses see on their end, but it seems like there could be some better designs in place to help connect the two sides. Get a UX expert, it’ll be well worth it and save a lot of time, frustration and patient retention.
Developer Response 12/30/2019
Hello- we're sorry you're having trouble with MyNM. Face ID is available - click the gear icon on the menu to visit the app's settings and turn it on. It sounds like the other issues pertain more to an issue at the clinic you visit, so this feedback has been passed along to the manager of the Fertility Clinic. If you'd like for someone to respond to you directly, please email us at MyNM@nm.org so that we can communicate with you personally.
Can’t book appointments with doctors
07/08/2022
durandal777
They have the most convoluted process of trying to book an appointment with a doctor which, aside from a few tiny edge cases, always results in being denied an appointment. When you are denied you’re told to call the office but give no phone number on that screen to call. When you do find a phone number in the app you can’t tap it to dial it nor can you copy it out to paste into the phone app. I had to take a screenshot of the phone number and type it in manually to dial. They have a doctor finder which is great, but you can never book anything with a doctor you found. From a doctor’s page in the app, tapping “Request an Appointment” dumps you out to Their generic request web form in Safari. No query parameters are in the url, nothing about the doctor you spent all that time trying to find is passed into that webpage. This web page then prompts you for all the info you’ve already entered into the NM app, wasting everyone’s time, only to be told you’ll be contacted in 2 days.This app is nothing more than a gatekeeper preventing people from getting the care they need.
Can’t book appointments with doctors
07/08/2022
durandal777

They have the most convoluted process of trying to book an appointment with a doctor which, aside from a few tiny edge cases, always results in being denied an appointment. When you are denied you’re told to call the office but give no phone number on that screen to call. When you do find a phone number in the app you can’t tap it to dial it nor can you copy it out to paste into the phone app. I had to take a screenshot of the phone number and type it in manually to dial. They have a doctor finder which is great, but you can never book anything with a doctor you found. From a doctor’s page in the app, tapping “Request an Appointment” dumps you out to Their generic request web form in Safari. No query parameters are in the url, nothing about the doctor you spent all that time trying to find is passed into that webpage. This web page then prompts you for all the info you’ve already entered into the NM app, wasting everyone’s time, only to be told you’ll be contacted in 2 days.This app is nothing more than a gatekeeper preventing people from getting the care they need.

MyNM app version 2.8.1 updates • A new wayfinding tool to use at two Northwestern Medicine hospitals • Bug fixes and other improvements

Version 2.8.1 Jul 31

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: NORTHWESTERN MEMORIAL HEALTHCARE
Size: 215.1 MB
Category: Medical
Compatibility: Requires iOS 16.2 or later.

iPhone
Requires iOS 16.2 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 12 more

English, Arabic, Danish, Dutch, Finnish, French, German, Norwegian Bokmål, Portuguese, Simplified Chinese, Spanish, Swedish, Vietnamese
Age Rating: 16+

16+

Learn More

Frequent
Medical Treatment information

Contains
Health or Wellness Topics
Copyright: © 2018 by Northwestern Medicine® and Northwestern Memorial HealthCare. MyNM® and Northwestern Medicine® are trademarks of Northwestern Memorial HealthCare, used by Northwestern University.

Privacy Policy

Supports

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MyNM by Northwestern Medicine

Ratings & Reviews

Better than nothing?

So hard to find anything

Beware - Communication Breakdowns and Confusion Guaranteed

Can’t book appointments with doctors

What’s New

App Privacy

Data Not Linked to You

Accessibility

Information

Supports

Wallet

You Might Also Like

LiveWell with Advocate Aurora

BCBSIL

MyEndeavor

My Rush

Duly Health and Care

Athletico

MyEEHealth

CAC Chicago Athletic Clubs

FFC+

VASA Fitness Mobile