Had a serious drain problem and called the maintenance line for assistance. Response was quick, plumber was dispatched. The plumbing company found the problem was too serious to deal with in one visit and said they had to communicate with Invitation homes. The plumbing company was slow in their communication, so I contacted Jose the maintenance Mgr. He moved on it immediately and, after 2 more visits by plumbers that he personally contacted and insured their timely dispatch, the problem was solved. Jose was highly concerned and involved in the situation, courteous, professional, and knowledgeable. I truly appreciate all he did for us.

Invitation homes has a lot of homes in their inventory that are nice but the repairs that have been made to the home that I am renting prior to moving we’re done incorrectly. This home has had many problems with water, leaks, countertops, showers, drain lines dishwasher garbage disposals currently in the master room is not being used because it is leaking between the base and the panels getting through the sheet rock behind the wall and into the floor leaking through the subfloor down to the first floor, showing discoloration in the sheet rock in the kitchen and multiple areas. This was a repair that was done prior to me moving in that was done. Incorrectly invitation does not like to repair their homes properly and split work orders up so that the work is divided between multiple third-party vendors and never in order or sequence according to the repair invitations homes will stick you with fines and fees, but will not do the most to maintain their homes invitations, homes will spend large amounts of time to complete repairs. While leaving my home in, disarray and unable to use multiple rooms In my home while charging me for rent, I have several work orders open with not one of them completed. I have not been able to use my main bathroom for over a month and now the kitchen is going to be us due to the water leak and damage that is being caused by the kitchen sink faucet dishwasher.

Using this app is a horrible experience. Freezes after every 3-4 clicks, freezes after typing 5 words to open a case. Have to constantly kill the app and relaunch it to progress. Sometimes can’t even open a case and progress bar just spins for eternity. Uninstalled reinstalled and doesn’t help. Issues persist over many different iOS versions and updates. Calling for help is almost as bad. Most of the employees supporting the maintenance requests work from home and are distracted and make mistakes and tag wrong categories in the maintenance portal which leads to multiple visits, contractor confusion, and ultimately missed hours of work having to suffer for this company’s mistakes. Every contractor I’ve spoken to especially USA Premier which is their main go to for repairs in California despise the app. They can’t see notes and have to call someone else to ask questions so when they show up it’s like you have to explain everything all over again and they never bring the right tools for the jobs. IH is so big and profit focused that they don’t care about that sort of thing, they just use lawyers and legal jargon to protect themselves. Anyway. Zero stars if possible. Maybe some day it will get better. You’d think that the mandatory $10 a month A/C filter fee we pay (but only receive one every 3 months) as well as the $30 a month Smart Home fee just to be able to control thermostat from an app would help pay for better developer skills.

This is the very worst company I have ever rented from. I have rented multiple houses and currently living in one house managed by Invitation Homes. I moved in to this house January and immediately found many issues with the house and immediately reported them to the superintendent in charge or walking me through the move in day. None of those issues were submitted apparently because no one came to address those issues. I was patient and waited thinking that the delay was due to them still picking up from pandemic. But nothing so when I started calling nothing was submitted and they had to open new work orders. Well let me tell you that it’s almost July and my issues has not been solved. I am living without a master bathroom and without a kitchen. I reported issues the issues that the house had and a vendor came and removed the sinks and the cabinets and we are still without kitchen and without master bathroom. This is insane I have been waiting for about 2 months for them to build everything back and nothing has happened. THE CRAZIEST PART IS THAT THERE WERE ACTUAL BIG MUSHROOMS GROWING FROM THE SIDE OF THE TOILET!! They have kept me living in this unlivable conditions for so long!! I keep calling and they move me back to back apparently no one has been able to help me. They keep sending a maintenance person to come and all they do is take pictures and leave. And then what?!?! I have to call back and they re open another work order, for what ? For them to come and take pictures and leave. I have been paying rent because I do not know better, I don’t know what to do in these kind of situations. I am debating whether to take legal action. I have been slowly getting sicker and sicker and without a kitchen or sink what kind of living conditions are these?!?!?!?