This is the worst rental company I have ever worked with. The house looked good moving in, but it was INFESTED with roaches and this becomes the renter’s responsibility. You call 3 times for a maintenance issue, then they schedule a visit without letting you know, then try to charge you $25. When I moved out, they charged me to cut the grass, which I had paid a company to do days before vacating, for AC filters, even though I left a pack of 2, to bring the garbage out to the curb, which I came back to do myself on garbage day, and for pest control, for an infestation you inherit when you move in. After receiving these charges, and sending a dispute via certified mail to the address provided for disputes, the letter was returned to me ADDRESS UNKNOWN. The reason I didn’t waste my time finding their office is because all you get are employees who claim to have no access or phone number to anyone in charge, except via email, and they claim they are emailing the supervisors every time you call, but you never hear back from anyone. I do NOT recommend, this company is a crook and a NIGHTMARE!

I had nothing but issues with this company. Upon moving in I was moving from out of state by the time I got to the house it looked much different than what was advertised. The fence was gone. The garage door was buckled. There was holes in the wall, a ceiling fan didn’t work the grass was up to my knees and weeks of nonstop, phone calls and complaints to get these issues addressed. It got so bad they put me in a hotel for two days and I came back to NO work complete. eight months into our lease. We now have a kitchen cabinet hanging off the wall with a minor child and pets in the house. I cannot wait until my lease is over. They want the house returned in great condition however it was never cleaned. The walls were filthy and pests left in the home are your problem upon moving in. I still have a cracked window where the maintenance man basically told me I have to pick my battles.

In live in Arizona, my AC went out in June I put in a work order and it took maintenance 4 days just to come to my house, he couldn’t fix the problem so he contacted a vendor to come out that took another 5 days the vendor came out and couldn’t fix the AC either. The part was on back order and will be in within 2 weeks. MSR never contacted me to make arrangements for temporary housing, nor did they bring portable AC units. I left several emails and voicemails requesting for an update. No one ever responds. It wasn’t until I contacted the City of Phoenix and filled a complaint against them, then they wanted to reach out to me. I had no AC in my home for over a month.

App doesn't allow you to open downloaded documents website doesn't either MSR is just BAD FOR BUSINESS. Their practices are unconventional and you can never speak to anyone that can answer your questions or address your concerns regarding anything only representatives that have very limited access to anything. They always have to email another department about whatever your concerns are there's no direct phone number or extension. You just have to wait for a response in the resident portal and even then their response is vague and limited. If you're considering renting I'd advise you to RUN FAR AWAY FROM THIS COMPANY. They only want your money