I’ve been using WF CEO mobile for well over a year. In that time I’ve been frustrated more than I’ve been impressed. Some pros: eye print sign in is fairly fast but I worry someone else could use theirs eyes-I’ve goofed around and made funny faces and it still works. Being able to upload 5 receipts at a time is nice but like others have said the picture taking is cumbersome. Some cons: not formatted right for my iPhone XR, the top of the screen gets cut off. The app is fairly slow to load and navigate no matter what device (even my newer XR), regardless of Internet connection. The overall style seems old and outdated to me. I’m not a fan of apps that essentially just use a mobile friendly website which is what CEO seems to me. The desktop website is just as outdated and clumsy, too. Other things: I mark that I don’t want email confirmations when I upload receipts yet ALWAYS get them. What’s the point of that? My biggest gripe is the overall navigation. It just seems everything is multiple clicks. Just too time consuming. Aren’t we all using this for work? Shouldn’t we be able to just get it done? I feel this app could use a lot more polish. The basic ideas aren’t bad, just poorly executed.

We have been forced to use this app for our expenses at our company. It is super slow. Any Iphone IOS updates always make it slower or crash more than it already does. Often times it logs me out while I am working in the app. Usually when I have finally gone through ten screens to get to upload a picture to the report is when it logs me out and you have to start over at the beginning. I think the picture loading is super slow too and horrible. You can’t see the pics except for a very tiny thumbnail. Starting over and over for each charge to the card is not helpful. So much needs to be changed. Also why can I not fix the categories of expenses in the app. Still have to go to laptop to finish the expenses. Let’s not even begin to say how much of a pain doing the expenses and adding pics on the laptop is. No one I work with would recommend this app and hope we all get away from Wells Fargo at some point soon. We all beg to use another bank with a better app. Every month we all dread using this and don’t want to use our expenses because it means more long hours in this app. My expenses used to be easy. A quick spreadsheet and pdf of all my receipts now has turned into hours of frustration trying to get all pics uploaded so slowly on the app then having to drag out the laptop to approve the report and change the codes. This app needs a total revision. Also it is crashing today already. Yay!

The app could be good but the multiple clicks to get around is horrible if you have to upload more than a couple receipts. The biometric sign in works okay but does not like my glasses primarily because it requires you to hold the phone within 6” of your face. It would be much better if the app would use the integrated biometrics iPhone already has. Also if you end up having to do a marathon receipt upload the app will sign you out in the middle of it at least once. The app is fairly buggy as well, I have had issues with signing in just taking me back to the sign in page again after clicking sign in or giving me an HTML error. I’ve had a similar loop occur while uploading receipts as well.

I’ve been using this app for almost 4 years for work, and every year it gets worse. I only use it to deposit checks and what used to take a couple minutes now is a 10 minute struggle to get the app to accept a single check. If it makes it past the picture step, which it often can’t and forces you to retake the picture 3-5 times, it gets hung up on the check itself. The AI can’t read, period. It will misread the amount, which you can at least manually fix with about a thousand clicks. But the hardest thing for it to read is the routing number. God forbid the signature on the check barely grazes a number, you’ll never get it to go through. Even if the routing number is perfectly clear, it will sometimes just decide it’s invalid. There’s no way that I can find to override this or manually enter the routing number. You just have to repeat the entire process again and again until it finally takes it. For one check. This app seems to update constantly but I have no idea what it’s updating cause it just keeps getting worse. Half my team cannot get this app to work at all and have given up.