Let me first just express how grateful I am to my chart in epic for their ability to access so quick and readily. Being able to look for important documentation as well. Able to connect with important direct care staff is important. The app is not best explained in the simplest terms that it could be. I feel like Intermountain Health and MyChart could use someone such as myself to help teach and streamline the app to its potential. Only by my long use of this app while being hospitalized at an Intermountain Health facility. Show me all of the abilities of this app. The only downfall is that local Intermountain Health staff are not given a heads up on all of the potential uses of this amazing app.

I hate this. I can no longer message my doctor to ask questions or to request a refill. The app says we need to request refills from the pharmacy! But guess what? The pharmacy says I need to ask you to send my refills. I'm supposed to be sending my Dr pictures of my blood pressure readings from home. Please tell me how I'm supposed to be doing that now? Also, how wildly inconvenient does it need to be to pay past bills? I have to click so many links! Not to mention, your sign on screen is absolutely obnoxious!!! Why do I need to click login, just to log in??? Bring back the other one!Bring back the ability to view past vitals. That should be a tile along with medications. You guys should've sent out surveys to your patients to seek out their app needs before you even changed anything. The login is absolutely redundant. You've made it too complicated for us to be able to look at the graph of our vitals. I'm assuming many people want vitals history more accessible. And your past bills is just stupid. I don't understand how any of you, thought that was acceptable.This app is too complicated compared to the last one. Messaging your Dr should be able to be done using the messaging tile, but you can't. Do you have any idea how aggravating that is??? It doesn't make sense! Nothing about this is smooth!

Another year, another new IHC MVP app with less parity than the last. It’s frustrating to migrate apps so often, and even more frustrating to see how little of my health history has just vanished from my access due to a new app migration. From the basic account info and emergency contacts, to historical procedures and recent visits. It’s just gone. Even the stuff from the beginning of the year is missing content. No doctor notes on visits and labs, no procedure images and results, no original result documents, not even the details from a simple vaccination booster follow up to know which brand of a vaccine I got. I can find some things if I seriously dig and export documents, but it shouldn’t be that hidden, and the exported documents are largely the same UI summary in a different format, still lacking details. (Not to mention exposing those as public files on my device.) It’s frustrating overall and frustrating that the doctors I like have to use a painfully MVP system. I’m even less empowered to fill in the details that their new system didn’t populate if I change doctors or have an unexpected visit to another network.

Due to the quick and attentive staff at Intermountian Health my life was spared. Thought I had bruised ribs turned out I had 3 broken ribs and a punctured long. By the the time I was able to get off the road and return to Billings it had developed into pneumonia and septic arthritis which got into my blood stream. That is where the staff took over to get to work on irrigating all areas the sepsis had traveled. I actually flatlined on a few occasions and ended up on the ventilator. I ended up with 4 operations, several tubes in my chest and was intubated on 4 occasions while they repaired my lungs. I’m home now and am looking at a few months of rehab but will always be eternally grateful to the staff at Intermountian.