Tracking your receipts is important when using a health savings account. There’s quite a delay from the time you make a charge until the app request a receipt. Then when the receipt is requested, you have to find that receipt that you may have saved in your photos or electronically somewhere.My suggestion would be to be able to attach receipts immediately to a transaction. If that is not possible, the alternative would be to have a folder we could scan receipt they can later be associated with the transaction. this way I can take a picture of the receipt on the day I make the transaction. And when a receipt is requested, I can easily attach it to the said transaction.

In general this app is okay to use, but it has several major issues/flaws. First, in using the app on my iPad, I have to have a keyboard connected in order to enter the receipt dollar amount, specifically to move past that screen. Without the keyboard and its enter key, I have no way to finish submitting the receipt. The second issue is more sneaky and has to do with the image that the app captures of your receipts. The app make you feel like you are choosing the area of the receipt to submit by moving the sides of a rectangle/trapezoid around on the image, but the chosen area is not what is submitted. What is submitted appears to a cropped version of your original image, and the cropping seems to ALWAYS chop off an important part of the receipt. Why make me feel like I have directing the cropping, but then just upload whatever the app thinks is correct? PRO TIP; if you are having claims denied, look at what image was uploaded. Chances are its a horrible crop of your receipt. I have submitted the same receipt three or four times trying to get the app to upload the whole image. Try taking the photo with lots of room on all sides of the receipt so the auto-cropping chops off the extra room instead of the important parts.

If you can get past the absolutely absurd password requirements and the very poorly designed authentication features, this app is actually pretty good. I love the upload photo options for receipts and the overall functionaloty of the app. However, the headaches I continually have due to the app logging me out and forcing me to remember a ridiculous password because Face ID stops working is a major flaw. Every time you update the app it logs you out. When that happens I have to reset my password every time because, well the whole point of Face ID is...wait for it...so that you don’t have to remember your password!!! The thing that makes me laugh is that you can’t use any of your last 20 PASSWORDS? 20? That’s insane. So I end up making more and more cryptic passwords and forgetting each one. Anyway, while this review is mostly tongue in cheek, please make sure that your app updates transfer the authentication with them going forward so that Face ID will keep working. Otherwise, the app is mostly good.

Now this is my BiG issue and Problem. I started using the app mid year last year and all the receipts I uploaded all of them are not denied, I don’t have problem cropping the receipts. 3 weeks ago they updated the app. My 2 receipts; one from my chiropractor and 1 from Kaiser vision is denied. I talked to the rep and they said they cannot see the DATES. I told them its the sameChiropractor and same receipts that I uploaded last year i am not denied and this month i used my WAGEWORK card to purchased another reading glasses thru kaiser w and my receipts from sameChiropractor ITS DENIED. The problem of the new updated app was they only take the middle portion of the receipts and not the entire receipts that’s why ALL THE CUSTOMER REP they say i cannot see the dates and your name etc because they only see the AMOUNT and not the entire receipts you uploaded. FIX THIS PROBLEM it’s adding STRESS ON this uncertainty times! It should be easy but its not in reality!