I’ve had several issues with this app. One is that my order was delivered continually to my neighbor even after putting very specific instructions saying where my house is located. Another is the drivers not following instructions. I had a delivery at 10 at night while my roommates were in bed. I put very specific instructions, in all caps, not to ring the doorbell. What happens? They ring the doorbell. At 10 at night. The final straw just happened today. I’ve ordered three different times from a specific restaurant. All three orders were canceled due to the store apparently being closed. The store wasn’t closed any of the three times. I either called or was called by the store and was told they were open and that my order had been made. My only assumption is the drivers just drove by rather than walked into the shopping center the restaurant is located in. I tried explaining this to the customer service representative but either she didn’t understand me or just didn’t want to deal with it. I even asked to speak to someone else and was ignored. I would think doordash would want to fix this as the money is coming out of their own pockets because I get refunded. Not to mention the amount of food that’s most definitely being wasted from others who have ordered from this store through DoorDash as well as the time and money wasted by their drivers (which is probably the drivers’ own doing though). It’s a shame and I’ll be going to another delivery service once my dashpass runs out.

I would’ve given a 5 star rating. I’ve had decent service. I had a driver drive across town to pick up my order. Then when he was on the way he didn’t drop it off. He drove past my address. He went to a gas station and sat for at least 5 minutes not moving. Then he went to another restaurant, delivered that order, then came and FINALLY deliver my order 42 minutes after he picked it up! I live about 6 minutes away from the said restaurant. I tried contacting DoorDash customer service chat. I had to google their contact info in order to get a hold of them. You can’t simply chat with an agent when your driver isn’t delivering. I asked the agent to cancel my order. She didn’t respond very promptly and used her generic verbiage. She didn’t actually do anything for me. I asked her to cancel my order since it was so late. She refused!!! I was going to go get it myself! I had another order earlier in the night cancel by the restaurant even though I had ordered it at least 45 minutes before the restaurant closed only for that restaurant to cancel it after they closed. Door Dash gave me a discount, which is the only reason they get a 2 star. I said whatever people make mistakes. I reordered just to have this mess happen right afterwords. So I have spent almost 2 hours to get a simple order from point A to point B. I started ordering about 8:15. I didn’t get it til 10:30, mostly cold or lukewarm at best. I’ve never had such a horrible, unnecessary issue happen with any delivery prior.

I have had multiple issues happen when ordering from missing stuff, to orders being late, and also the fact that only about 5% of the drivers actually read the notes, and know what to do when they deliver the food. I don’t like the fact I put in my notes, “Please don’t go to my front door and drop food in driveway.” Instead they completely ignore my notes, and go up to ring my doorbell becoming a nuisance to other people in my home completely being inconsiderate to me as well as my home. The last two orders though before deleting the app really took the cake. I ordered food from Noodle N Company. The delivery was on time, but when I opened my bag I saw my food items as well as an empty soda cup with a lid, and straw. I had ordered a soda, and they didn’t even have the decency to even fill up my cup, and get my drink. The second time which was literally the next day I ordered food from another restaurant which had two locations in the city. One in a mall, and one a few miles north that was it’s own shop. I ordered from the mall, and even it showed up on my map as that location. Instead my driver went to the other location completely ignoring his GPS instructions, and not reading the order carefully. I didn’t even get my order and I waited over an hour before I contacted customer support to cancel my order all for a driver who didn’t do what he was instructed to do. If anything I would like to see better employee training, and an option where I can have a custom drop off location while still being having it be no contact.